Job Title: Engineering Manager – CustomerExperience (Mobile-First eCommerce) Location: BengaluruAbout Styli Styli is a fast-growing fashion eCommerce platform, built for the mobile-first customer. We’re transforming how young, trend-savvy customers shop online—through fast delivery, value-driven pricing, and seamless digital experiences. As we scale across markets, our Customer Experience engineering team plays a vital role in shapinghigh-impact, user-first journeys across discovery, purchase, and post-order touchpoints.Role Overview We are hiring an experiencedEngineering Managerto lead theCustomer Experience charter , with a focus on craftingintuitive, performant, and personalized experiences for our mobile and web users. You will manage a cross-functional team responsible for search, navigation, home personalization, product detail experience, and frictionless checkout—ensuring a world-class journey for millions of users.Responsibilities Product & Platform Execution Lead execution of key CX verticals: home, search, productlisting, PDP, checkout, account, and post-order flows. Drive architecture and technical direction across web and mobileplatforms (Android, iOS) Ensure features are performant in low-bandwidth, mobile-heavy markets, and localize gracefully for Arabic and English.People Leadership Grow and manage a high-performing team of engineers(frontend, backend, mobile), fostering a culture of ownership and continuous learning. Conduct regular 1:1s, performance reviews, and careerdevelopment plans. Collaborate closelywith Product, UX, QA, and Analytics partners.Metrics-Driven Delivery Set and track OKRs tied to CX metrics:search conversion, PDP bounce rate, funnel drop-offs, repeat purchase rates, and Core Web Vitals. Champion A/B testing, experimentation, and instrumentation to inform decisions with real user data.Customer Obsession Stay close to user pain points via heatmaps,user sessions, CS feedback, and local market insights. Partner with UX Researchand Design to embed voice-of-customer into the delivery process. Drive initiatives to improveaccessibility, localization, and personalization acrossthe journey.Cross-Functional Collaboration Align with Customer Support,Product Marketing, and Growth teams to close the loop on the customer journey. Coordinate with Infra and Platform teams to ensure scalability, uptime,and observability of customer-facing components.Qualifications 10+ years in softwareengineering, including 3-4 years managingcross-functional product teams. Strong frontend or mobile background with experience in frameworks like React, React Native, or Flutter. Strong backend development background with experience in MERN, JAVA, Python etc. Experience in building eCommerce or customer-facing apps for mobile-first or emerging markets. Deep understanding of web and mobileperformance, localization (especially Arabic script handling), and modern testing practices. Experience workingwith experimentation platforms (e.g., Firebase, Optimizely) and user analytics (e.g., Amplitude, GA, Mixpanel). Strong product sense and ability to translate customerneeds into scalablesolutions.Nice to Have Experience in fashion eCommerce or D2C marketplaces. Exposure to personalization and recommendation platforms. Familiarity with GCP, Kubernetes, and Elastic stack.
Job Title
Engineering Manager