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Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone:US Eastern Time Zone (5 PM IST - 2 AM IST) Type:Full-time working out of Office in Mumbai (Andheri East)About PepperPepper is anAI-native marketing services companyredefining how enterprise brands scale organic growth through a unified blend ofstrategy, creative talent, technology, and automation . Formerly Pepper Content, we’ve rebranded as“The Anti-WPP” , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.Ourplatform and servicesbring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.At Pepper, you’ll be part of a team shaping thefuture of marketing services , whereSEO, content, customer success, and technology convergeto deliver outcomes that matter. Role OverviewWe are seeking aDirector of Customer Success – Marketing Servicesto leadclient growth, delivery excellence, and strategic success outcomesfor our enterprise customers across SEO, content, and organic growth channels.This role isP&L accountable -you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.You’ll be aleader and builder —hands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.This is an opportunity for someoneentrepreneurial, operationally excellent, and deeply experienced in organic marketing servicesto help scale Pepper’s success engine alongside our customers and product roadmap.What You’ll OwnCustomer Success & Growth Outcomes Lead a team responsible forclient adoption, retention, and expansionacross enterprise portfolios. Set and deliver againstUS-level customer experience KPIs,including NPS, retention, growth, and portfolio profitability. Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders. Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority.P&L & Portfolio Management Own theProfit & Loss responsibilityfor a portfolio of enterprise accounts. Forecast, plan, and deliverrevenue growth, renewals, and upsell motions . Collaborate with sales, strategy, and marketing to develop scalable pricing and service models.Delivery Leadership & Systems Building Architect and refinedelivery systems, playbooks, and operational frameworksthat ensure predictable outcomes and world-class execution. Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams. Championprocess excellenceacross onboarding, engagement, delivery, and reporting.Domain Expertise & Strategic Consulting Providesenior strategic guidanceacross SEO, organic growth, content strategy, creative campaigns, and performance measurement. Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact. Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.Who We’re Looking ForRequired Experience 10+ yearsin a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth). Proven experience owningP&L, revenue growth, and profitabilitywith enterprise clients. Strong domain expertise acrossSEO strategy, content marketing, organic audience growth, and performance measurement . History of building or scalingdelivery systems, playbooks, or platformsthat support service excellence. Comfortable withdata-driven decision-makingand using insights to drive customer outcomes. Outstanding communication skills and ability to interact with senior client stakeholders.Preferred Attributes Experience in atechnology-led services environment , blending delivery with product/system innovation. Familiarity with or passion forAI, automation, and tech-enabled growth enginesin marketing. Demonstrated ability to operate inambiguous, high-growth contextswhere systems and culture are evolving. Entrepreneurial mindset, ownership mentality, and abias for action .In This Role You Will Be a key architect of how Pepperdelivers outcomes, not just services —blending SEO, content, data, and automation to fuel client impact. Help shape Pepper’sgo-to-market and customer success roadmap , contributing insights that influence product and platform investment. Lead a team of passionate delivery and success professionals who areclient-obsessed and outcomes-focused .Why Pepper?Pepper is building anext generation of marketing servicesthat combines creative talent, AI, automation, and strategic insight. We’re committed tofun, fast learning, and measurable impactfor our customers and employees alike. As we grow globally, we want leaders who arebuilders, thinkers, and doers —ready to scale systems, teams, and business outcomes at enterprise scale.