Job Title

We are looking for an experienced MIS Operations Executive to support reporting and analytics for US Residential Mortgage. The role is MIS-focused, requiring strong reporting, data analysis, and client communication skills, along with working knowledge of the US mortgage lifecycle and underwriting document awarness.Key Responsibilities • Prepare and publish accurate daily, weekly, and monthly MIS reports for US mortgage operations. • Track productivity, turnaround times, loan status movement, and SLA adherence. • Maintain and validate large datasets to ensure data accuracy and consistency. • Perform data reconciliation, audits, and data scrubs to identify and correct discrepancies. • Handle client calls to explain reports, address data-related queries, and provide operational updates.Required Qualifications & Experience • Minimum 3 years of experience in MIS / Operations Reporting within the US Residential Mortgage domain. • Strong working knowledge of US mortgage processes, including loan stages, document types, and underwriting workflow. • Excellent verbal and written communication skills, with experience in client-facing interactions.Technical Skills • Advanced Excel skills, including: o Lookup functions (VLOOKUP, HLOOKUP, XLOOKUP) o COUNTIFS and SUMIFS o Pivot Tables and Pivot Charts • Ability to analyze large datasets and present insights clearly. Good to Have • Exposure to Condition Clearing processes (knowledge level). • Experience performing Data Scrubs, data cleansing, and exception reporting. • Familiarity with mortgage productivity and quality metrics.Shift & Work Schedule • Willingness to work night shifts from 7:30 PM to 4:30 AM.Key Competencies • Strong analytical and problem-solving abilities. • High attention to detail and data integrity. • Ability to work independently and manage multiple reporting deliverables. • Strong stakeholder and client management skills.