About the Role We are looking for a passionate and customer-centricCustomer Service & E-Commerce Executiveto manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience.Key Responsibilities Handle customer queries via phone, email, and chat Manage product listings, pricing, and inventory across e-commerce platforms Handle NDRs (Non-Delivery Reports) and ensure successful order deliveries Track daily orders and prepare basic operational reports Coordinate with warehouse, logistics, and marketing teams Maintain customer records and uphold high service standardsRequirements Graduate 1–3 years of experience in customer service or e-commerce operations Strong communication and problem-solving skills Basic understanding of returns, exchanges, and refund processes Familiarity with platforms like Shopify, Amazon, Flipkart, etc. Friendly, approachable, and customer-first mindset✨ If you enjoy working in a fast-paced D2C environment and love helping customers, we’d love to hear from you!Job Location:Nariman Point Head Office & Sewri WarehouseWork Mode:On-site role (This isnot a Work From Homeprofile)
Job Title
D2C Customer Service & E-Commerce Executive