Job Title

Front Office Manager (Pre Opening) Location: Sarovar Premiere Bhubaneswar Role Summary: Lead the Front Office for a pre opening upscale hotel-set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards. Key Responsibilities: - Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk). - Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty. - Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials. - Ensure guest experience excellence, service recovery, lobby management, and VIP handling. - Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset. - Enforce safety, data privacy, and brand compliance; coordinate closely with HK, ENG, F&B. - Night audit accuracy, cash variance (target: nil), check-in/out cycle time - Team retention and training completion % Qualifications: - Degree/Diploma in Hotel Management (or related). - 8-10 years in Rooms/Front Office, incl. 2-3 years as AFOM/FOM; pre opening preferred. - Strong on PMS (Opera/IDS), MS Office; financial controls and service recovery. - Excellent communication in English & Hindi; Odia is an advantage. - Professional grooming, high ownership, and comfort with opening timelines/shifts. - It is diversity hiring and applicants from all genders are welcome to apply.