Job Title

Overview The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical. Responsibilities 1. Talent Acquisition - Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing. - Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning. - Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement. 1. Employee Processes & Admin - Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle. - Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure - Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys. 1. Digitization - Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes - Identify areas of opportunities that can be streamlined and elevated using digital tools. 1. Compliance & Safety Support - Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land. - Maintain confidential employee files, ensuring documentation compliance for audits. - Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances. - Collaborate with Welfare Officer to drive on ground operational activities 1. CoE led interventions - Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O - Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees - Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW - Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration) - Organise and administer CoC training for frontline employees, new hires and third party employees - Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc. 1. Plant Operations Support /HR Ops and Service delivery - Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry). - Participate in continuous improvement efforts to optimize HR and plant processes. - Work as an integral part in the BU HR Ops team projects deliverables - Act as a focal point for the accounts HR operations deliverables - Manage all the requested reporting repository for the accounts deliverables - Identify opportunities for process enhancement and digitization - Accountable for handling all accounts queries through the agreed SLAs and identified channels Qualifications KEY SKILLS • 1- 3 years of general professional experience in HR preferable in HR ops • Good customer enterface and focusing on employee experience excellence • Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity • Technical / Functional Skills & Knowledge of HR Tools and Interfaces • Proficient in Microsoft Office FUNCTIONAL COMPETENCIES • Well versed with statutory laws of the land. IR interface preferred. • Experience and understanding the nature of HR ops and service delivery • Process excellence knowledge and influencing skills • Working with many internal stakeholders • Demonstrated track record of strong service delivery • Project Management / Communication skills/Customer centric KEY SKILLS • 1- 3 years of general professional experience in HR preferable in HR ops • Good customer enterface and focusing on employee experience excellence • Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity • Technical / Functional Skills & Knowledge of HR Tools and Interfaces • Proficient in Microsoft Office FUNCTIONAL COMPETENCIES • Well versed with statutory laws of the land. IR interface preferred. • Experience and understanding the nature of HR ops and service delivery • Process excellence knowledge and influencing skills • Working with many internal stakeholders • Demonstrated track record of strong service delivery • Project Management / Communication skills/Customer centric 1. Talent Acquisition - Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing. - Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning. - Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement. 1. Employee Processes & Admin - Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle. - Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure - Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys. 1. Digitization - Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes - Identify areas of opportunities that can be streamlined and elevated using digital tools. 1. Compliance & Safety Support - Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land. - Maintain confidential employee files, ensuring documentation compliance for audits. - Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances. - Collaborate with Welfare Officer to drive on ground operational activities 1. CoE led interventions - Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O - Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees - Support on Core People Process roll out. This includes but is not limited to on ground Survey administration via roadshows for frontline employees for Org Health and MPW - Provide Learning logistics support (venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration) - Organise and administer CoC training for frontline employees, new hires and third party employees - Provide logistics support for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations, invites etc. 1. Plant Operations Support /HR Ops and Service delivery - Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry). - Participate in continuous improvement efforts to optimize HR and plant processes. - Work as an integral part in the BU HR Ops team projects deliverables - Act as a focal point for the accounts HR operations deliverables - Manage all the requested reporting repository for the accounts deliverables - Identify opportunities for process enhancement and digitization - Accountable for handling all accounts queries through the agreed SLAs and identified channels