Job Title

Job descriptionGreeting from Infosys BPM Ltd.We are hiring candidates for Chargeback & Disputes Skill.Please walk-in for interview on17th Feb 2026(Tuesday) at Bangalore Location.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Process Specialist- 2Yr to 3Yrs experience:details: Interview Date: 17th Feb 2026(Tuesday) Interview Time: 10:00 AM till 12:30 PM Interview Venue: Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- 560100. Landmark:In Between Sunik Industries and Tejas Networks.Please find below Job Description for your reference: Job Location: Bangalore Qualification:Any Graduates - Full time Graduates Experience: 2 - 3 Years Notice Period: Immediate to 15 Days Joiners only Keywords: Merchant Services, Chargeback, VISA, Mastercard, Dispute Management,Credit Card Operations, US Banking,Pre-arbitration,Pre-arb Shift: Flexible to work with any shifts Work From Office is mandatory Job Level: 3A Designation: Process SpecialistJob Summary:The Dispute Resolution Analyst is responsible for reviewing, analyzing, and resolving first-level disputes related to multiple reason codes and card brands. This role involves handling merchant responses, validating documentation, and ensuring compliance with card network regulations and internal policies.Key Responsibilities:Dispute Handling: Review and analyze first-level disputes across various reason codes and card brands. Ensure timely and accurate resolution of disputes in accordance with card network rules and internal guidelines. Merchant Interaction: Receive and review merchant responses for disputed transactions. Attach relevant documentation to cases as required for resolution. Documentation & Compliance: Maintain accurate records of dispute cases and supporting documents. Ensure compliance with regulatory and card brand requirements. Process Adherence: Follow daily work instructions and adapt to newly introduced assignments. Escalate complex cases or exceptions to higher-level teams as per defined procedures.Required Skills & Qualifications: Strong analytical and problem-solving skills. Knowledge of card brand dispute processes and reason codes. Attention to detail and ability to work with documentation. Good communication skills for interacting with merchants and internal teams. Ability to follow structured workflows and adapt to new processes.Preferred Experience: Prior experience in dispute resolution, chargeback handling, or merchant services. Familiarity with card network rules (Visa, Mastercard, etc.).Documents and things to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluationsPointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security ClearanceRegards, Infosys BPM Recruitment team.