Job Title

Job Title: Manager- Client Servicing Experience: 4+ yrs Location: BengaluruPosition Objective Handle 2 or more Key accounts Generate and handle 1 or more key business independently Team management – Nurture and Grow a team and be responsible for the team and their targets Handle Special projects for Phase1Business Responsibility Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target Handle special projects end to end Understand Client requirements, modification instructions, project brief & event objectives Negotiating with clients & closing the deal Act as a bridge between the Client and the Operations & Creative teams Ensure the prompt and systematic servicing of all business enquiries Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business. Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target Take empowered decisions regarding your team as well as business negotiations. Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.Client Management Understands customer requirements and provides timely solutions accordingly Build innovative strategies to retain key clients Map key accounts periodically to ensure sustained focus on key account retention. Handle escalations and delivery turnaround time appropriately Ensuring 100% Client satisfaction in every project execution Leverage on client feedback and ensure continuous reinventionTalent Engagement and Development Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment Provide support and guidance to team members Actively participate in performance evaluations and feedback sessions Conduct skip level meetings with the teamKey Attributes Strategic and commercial attitude towards marketing and client servicing A professional appearance and the social skills necessary to deal with a range of clients Self confidence and stature to represent Phase 1 on a senior level Ability to prioritize work under pressure with good time management Energetic team player with high level of adaptability and enthusiasm Staff management skills and the ability to motivate and develop individuals and team Willingness to work flexibly Good judgment and decision making capabilities Passionate about Events and entertainment in general Excellent written and verbal communication