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Technical Account Manager Full TimeCompany profile: /contact.htmlPrimary Skillset: Design background Any Tool knowledge in Mech/Manufacturing Industry - Ex: Inventor, Creo, RevitRoles: 1. Customer Relationship Management ○ Serve as the primary technical point of contact ○ Build and maintain strong, long-term relationships by understanding customers' business needs and technical environments. ○ Act as a trusted advisor, ensuring customers achieve maximum value from the product. 2. Technical Support & Guidance ○ Troubleshoot, resolve, and escalate complex technical issues in collaboration with support and engineering teams. ○ Provide proactive guidance, best practices, and technical recommendations tailored to the customer’s use case. ○ Conduct regular health checks on customer environments to ensure smooth operation. 3. Customer Success & Retention ○ Timely update on deliverables to the customer and work with planning team and get the release dates. ○ Drive product adoption by ensuring customers are trained and confident in using the solution. ○ Monitor customer usage and proactively address gaps to prevent churn. ○ Ensure successful renewals and contribute to upselling/cross-selling opportunities in collaboration with the sales team. 4. Onboarding & Enablement ○ Support new customer onboarding with product setup, configuration, and integration. ○ Deliver technical workshops, demos, and training sessions. ○ Create and maintain customer-facing documentation and resources. 5. Business Alignment ○ Translate customer needs into product/feature requests and relay insights to product teams. ○ Partner with sales, product, and support to align customer goals with business outcomes. ○ Participate in QBRs (Quarterly Business Reviews) with customers to demonstrate value and roadmap alignment. 6. Performance & Metrics ○ Track KPIs such as adoption rate, customer satisfaction (CSAT), Net Promoter Score (NPS), and retention. ○ Maintain detailed account plans and provide regular status reports to internal stakeholders. ○ Identify risks early and implement mitigation strategies. ○ Maintain a knowledge base based on the information / New scenarios from the customer troubleshooting session ○ Collect all new requirements and consider for product enhancement as per the roadmap Core Skills Needed • Strong technical knowledge of the product/platform. • Excellent communication and relationship management skills. • Business acumen to align product use with customer goals. Problem-solving and escalation management.