About AramyaOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.Website: Our Team: the roleWe’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.Key ResponsibilitiesRespond promptly and accurately to customer queries via chats and calls, and reach out to customers proactively wherever required.Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.Work with a 6-day working schedule, week-offs on a roster basisKey Qualification & skills6 months to 3 years of experience in a Customer Service or Chat Support role.Excellent written communication skills in English (grammar, clarity, and tone are essential).Good typing speed with high accuracy (minimum 30–40 WPM preferred).Strong interpersonal skills with the ability to handle multiple chats simultaneously.Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.Ability to turn customer dissatisfaction into a positive experience through effective written communication.Basic knowledge of suggestive selling and upselling through chat interactions.Location: Gurugram (AIHP Palms, Plot number 242, 243, Phase IV, Udyog Vihar, Sector 18, Gurugram)
Job Title
Customer Support Executive