About AmenifyAmenify was founded in 2017 in San Francisco and has raised $25M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: the Role:We are looking for a confident and customer-focused Customer Support Specialist: US Voice Process with a strong American accent to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.Note- This is an onsite night shift roleKey Responsibilities:Handle inbound & outbound customer support calls for US clientsAssist customers with inquiries, service requests, follow-ups, and issue resolutionProvide accurate information and ensure high customer satisfactionMaintain detailed call records in CRM systemsFollow up on pending cases and ensure timely closuresMeet daily/weekly call quality and performance targetsRequirements:Fluency in English with a full American accent (mandatory)Prior experience in US voice process / international calling preferredExcellent verbal communication and active listening skillsAbility to handle objections and difficult conversations professionallyComfortable working in night shifts (US time zone)Basic knowledge of CRM tools and MS OfficeWhat We’re Looking For:Strong pronunciation and Americanized speech clarityCustomer-first approachHigh energy and confidence on callsDetail-oriented and disciplinedWhy should you join us? Above-industry salary + performance bonus + monthly bonusStock options according to performance in long termTeam lunches and outingsHigh-growth trajectory with rapid learningBest referral bonus in the marketMassive ownership of work & projectsDirect 1:1 time with foundersWork with an ambitious, collaborative, transparent teamMeet our Founders:Danish ChopraEverett Lynn
Job Title
Customer Support Specialist