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Job Description – Hotel General ManagerOwn the entire hotel business — not just operationsCompany Name: ZolostaysBusiness Unit: Z HotelsDesignation: General Manager (This role is internally mapped as Genaral Manager)Location: GurugramSalary Range: Up to ₹15 Lakh per annum (Fixed CTC)Employment Type: Full-TimeExperience Required: 3–5 years in hotel operations with experience as Unit Head / Operations Head / Resident Manager / EAM / Hotel GM, with hands-on P&L responsibilityAbout Zolo – Why We ExistZolo exists because living away from home should not feel like a struggle. Whether it’s a student stepping into a new city, a young professional building a career, or a traveler seeking comfort — every individual deserves dignity, warmth, and thoughtfully run spaces.Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country. What sets us apart is not ambition or scale— it is our commitment to delivering quality consistently.We are here to create human-first hospitality experiences — where safety is felt, service is genuine, and needs are addressed before they turn into complaints.We believe:● Excellence is a standard, not a milestone — we don’t settle for “working” when we know what “great” looks like● Consistency creates trust — quality matters only when it shows up every day● Ideas matter only when execution is deep and sustained● Standards live through ownership and accountabilityAbout Z Hotels – The Vertical You’ll JoinZ Hotels is Zolo’s hospitality vertical — boutique, modern, and experience-led. Our restaurants are not add-ons to the hotel; they are social spaces where guests connect, unwind, and return for more. With new properties launching, we are building teams that care deeply about service, standards, and people.You are not inheriting a running system — you are helping build it. Want to see what we’re building?Explore our ZHotel here: In It For You – Before Anything ElseThis role gives you:● Full ownership of hotel business performance● Direct visibility with city and company leadership● Opportunity to run hotels as profit centers, not cost centers● Leadership exposure across operations, revenue, and people management● A clear growth path → Multi-property / Cluster / Regional leadership rolesIf you enjoy taking charge, making decisions, and building winning hotel teams — this role is made for you.Role Overview – What This Role Is Really AboutForget job descriptions for a moment.Ask yourself: Can you run a hotel where revenue, guest experience, and team performance improve consistently because of your leadership?This role exists because someone must:● Own the hotel's revenue, cost, and profit outcomes● Ensure operations run smoothly across departments every single day● Lead department heads and align teams toward business goals● Solve guest escalations and operational challenges quickly● Balance service quality with profitability● Represent hotel performance confidently to leadershipYour success is measured not by reports alone, but by:● Hotels meeting or exceeding occupancy and revenue targets● Strong guest satisfaction and OTA ratings● Smooth coordination across departments● Controlled costs with healthy margins● A confident, accountable leadership culture on propertyWhat You Will Practically Do Every Day (So You Can Picture the Job)● Own daily hotel operations across all departments● Drive occupancy, ADR, RevPAR, and overall hotel performance● Oversee Front Office, Housekeeping, F&B, Maintenance, and Security operations● Review daily, weekly, and monthly performance reports and act on gaps● Handle major guest escalations personally when required● Monitor payroll, utilities, vendor costs, and procurement expenses● Improve cost efficiency through vendor negotiations and operational discipline● Hire, train, and manage department heads and teams● Set performance targets and ensure accountability across departments● Work with sales and marketing teams to improve bookings● Identify additional revenue opportunities through partnerships, events, and upselling● Ensure legal, safety, and audit compliance standards are maintainedWhy This Role Is Important (Your Day-to-Day Impact)(Read and ask yourself — can I do this?)Every day, you will:● Decide whether the hotel meets revenue goals or misses them● Influence guest satisfaction and online ratings● Shape operational discipline across departments● Control costs while maintaining service standards● Build leadership strength within hotel teamsYour leadership directly impacts hotel profitability, guest loyalty, and brand growth.Who Can ApplyThis role is for experienced hotel operations leaders only.You should apply if:● You are a graduate (Hotel Management preferred; MBA is a plus)● You have 3–5 years of experience managing hotel operations at leadership level● You have owned or directly influenced P&L performance● You have handled multi-department hotel teams● You aspire to grow into multi-hotel or regional leadership rolesIf yes — you belong here.Language & PersonaYou must:● Communicate clearly and confidently in English and Hindi● Think logically and make decisions under pressure● Be approachable yet firm in leadership style● Be structured in planning and performance reviews● Take accountability for business outcomes● Stay calm and solution-oriented in challenging situationsYour Future at Z HotelsIf you succeed here, you don’t just manage a hotel.You grow into leadership roles managing multiple hotels, larger properties, or regional operations as Z Hotels expands.Your identity becomes:Someone trusted to build profitable hotels and strong service cultures — every single day.If you want to run a hotel like a business owner — apply now.