Job Title

Manager II – Process Excellence Company: Zepto Location: India Employment Type: Full-Time Experience Level: Mid-Senior LevelAbout ZeptoZepto is redefining quick commerce in India by building one of the fastest, most efficient supply chain networks in the country. As we scale rapidly, operational excellence is central to sustaining speed, accuracy, and customer satisfaction.We are seeking a structured and results-driven Manager II – Process Excellence to strengthen warehouse operations through standardization, analytics, and continuous improvement.Role OverviewThis role is responsible for driving end-to-end process excellence across warehouse operations — from inbound receiving to outbound dispatch.You will lead operational optimization initiatives, establish KPI governance frameworks, and embed a culture of data-driven performance across warehouse teams.This is a high-impact position requiring hands-on operational exposure and strong analytical leadership.Key ResponsibilitiesProcess Standardization & GovernanceOwn warehouse process excellence across inbound, storage, picking, packing, and dispatchDesign and institutionalize SOPs to ensure consistency and scalabilityDrive adherence to standardized operating frameworksPerformance ManagementEstablish and monitor key operational KPIs, including:ProductivityOrder AccuracyTurnaround Time (TAT)Shrinkage and DamagesQuality MetricsLead structured performance reviews and governance cadencesContinuous ImprovementLead Lean, Six Sigma, and Kaizen initiativesConduct root cause analyses and implement corrective actionsIdentify opportunities to improve throughput and reduce costTechnology & Systems OptimizationPartner with Technology and WMS teams to enhance system utilizationEnable automation and digitization initiativesImprove operational visibility through dashboards and analyticsQuality, Safety & ComplianceImplement audit and compliance mechanismsEnsure adherence to safety and operational best practicesCapability BuildingLead structured training programs and workshopsDrive change management initiatives to embed continuous improvementQualificationsBachelor’s degree in Supply Chain, Industrial Engineering, Business Administration, or related fieldMBA preferredExperience3–7+ years in warehouse, fulfillment center, or distribution operationsDemonstrated success in leading process improvement initiativesHands-on exposure to Lean / Six Sigma / Kaizen methodologiesExperience with Warehouse Management Systems (WMS)Proven ability to deliver measurable operational improvementsSkills & CompetenciesStrong analytical and problem-solving skillsAdvanced Excel and dashboarding proficiency (Minitab or equivalent preferred)Stakeholder management and cross-functional collaborationStructured, process-first mindsetAbility to operate effectively in fast-paced, high-growth environmentsWhat Success Looks Like in This RoleImproved warehouse productivity and reduced cost per orderHigher order accuracy and lower shrinkage ratesStandardized SOP adoption across nodesVisible cultural shift toward data-driven decision-makingWhy Join ZeptoOpportunity to build operational excellence at scaleHigh ownership and leadership visibilityExposure to one of India’s fastest-scaling supply chain networksImpact-driven, high-performance environmentApplication ProcessInterested candidates are encouraged to apply through LinkedIn Easy Apply.Please ensure your resume clearly highlights:Quantified process improvement achievementsExperience with Lean/Six Sigma methodologiesExposure to warehouse KPIs and WMS systems