About RAHOFounded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.Title: Guest Service Representative (Full Time)Location: Bangalore, IndiaExperience: 1+ year experience in the hospitality industry, candidates with a psychology background are welcome to apply!Work HoursIn-office: Monday to Friday, 10:00 AM – 6:00 PMPost-office availability: On-call support between 6:00 PM – 9:00 PM (approximately 1 hour, depending on guest needs)Role OverviewThe Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.Key ResponsibilitiesCommunicate with guests via phone, email, chat, and OTA’sRespond to all guest inquiries within 15 minutes (TAT)Provide accurate and knowledgeable information on rooms, pricing, availability, food, and servicesEnsure guest satisfaction ratings of 9 and aboveProactively upsell food and service bundles to meet acceptable sales benchmarksBe virtually available to guests throughout their stay for support and assistanceActively listen to guest concerns and resolve issues promptly and professionallyHandle guest complaints with empathy, ownership, and solution-oriented thinkingCoordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needsMaintain detailed records of guest interactions, feedback, and complaintsExtract insights from guest feedback and share them with internal teamsProvide suggestions to improve guest service processes and efficiencyStay updated on company offerings, SOPs, and service standardsSkills & Qualities we are looking forStrong verbal and written communication skills (English required)Customer-first mindset with high empathy and patienceAbility to multitask and work under pressureStrong coordination and follow-up skillsProblem-solving and conflict-resolution abilityAttention to detail and documentationNice to HavePrior experience working in a startup or fast-growing environmentFamiliarity with hospitality tools, CRMs, or booking platformsWhy Join RAHO?Be part of a fast-growing hospitality startupOpportunity to directly shape guest experiencesCollaborative and dynamic work environmentLearn and grow with hands-on exposure across hospitality operationsReady To ApplyWe are looking to fill this position as soon as we find the right candidate. If this sounds like your dream role, we’d love to hear from you—apply at the earliest!
Job Title
Guest Service Representative