CAPGEMINI : About Company : LTI is a leading global provider of consulting, technology services, and digital transformation, with 420,000 team members in over 50 countries. Headquartered in Paris, France, it specializes in AI, engineering, cloud, and digital services to help businesses navigate rapid technology shifts. Founded in 1967, it is recognized for its commitment to sustainability and ethical business practices.Job Title : Service Desk With GermanKey Skills : Jira Service Desk, ServiceDesk, Windows ServerJob Locations : Mumbai ,BengaluruExperience : 3+ yearsEducation Qualification : Any Degree GraduationWork Mode : HybirdEmployment Type : ContractNotice Period : Immediate - 10 DaysJob description:SkillsMandatory Skills : Jira Service Desk, ServiceDesk, Windows ServerWe are looking for a German Language Service Desk Analyst P2 to provide Level2 technical support to end users in German speaking regions The role involves incident resolution request fulfilment and application for support while ensuring adherence to defined SLAs and quality standardsProvide L2 P2 service desk support for IT incidents and service requestsHandle inbound and outbound support interactions in German and EnglishPerform incident analysis troubleshooting and resolution based on priority and impactAct as an escalation point for L1 teams and provide guidance where requiredMonitor and manage tickets using ITSM tools ServiceNow Remedy SNOW like toolsPerform root cause analysis for recurring issues and suggest preventive actionsCoordinate with L3 application infrastructure and network teams for advanced troubleshootingAny Project specific Prerequisite skills :German+ SD , German language Support is must
Job Title
Service Desk With German