Job Title

Minimum Qualification - GraduationLocation - Delhi / NCRFresher with good verbal and written communication skills can apply.Job Responsibilities :Handling both inbound and outbound callsEffective counselling of the student and the parents. Guiding the students according to their area of interest. Complete knowledge of the admission processEngaging the students, their parents and MSF members, for coming up with a solution, if the student faces some issue, together help the studentRegular follow ups and Daily update of enquiry list with remarks and ensure student conversion. Centre tour to prospective students and parentsHelp in conducting activities in and outside the office premises related to student enrollmentMaintain records on a regular basis. Proper filing and documentation of the enrolled candidatesShare reports as per agreed TATError free data, ensure correctness of the recordsEnsure front desk is tidy; timely availability of all necessary stationery and material to the facultyFirst point of contact for all student and parent’s grievances, interactions & any issues. Attending queries and escalating it to concerned department.Taking care of all the external correspondence - couriers, calls, e-mails in consultation with Enrolment Lead and Centre Manager.Giving prior information to the students for fee collection. Follow up of fee on regular basis as per the policy and update to Center Manager in case of default