Job Title

Job description Process debit memos accurately and in a timely manner as per company policies Review and validate supporting documents related to returns and debit memos Handle return-related emails from customers, wholesalers, and internal teams. Respond to queries professionally and within defined SLAs Coordinate with internal teams (Finance, Sales, Operations) to resolve discrepancies Maintain and update return and debit memo records in internal systems Track pending cases and follow up to closure. Ensure compliance with SOPs and audit requirements Prepare and share periodic status reports on returns and debit memos Prepare upload templates for bills related to expired products. Escalate issues or delays to the supervisor when required. Perform other duties as assigned by Manager.Job Requirements: Bachelor’s degree in Accounting, Finance, or a related discipline. Strong understanding of the generic pharmaceutical industry, including product flow, reimbursement mechanisms,and accounts receivable processes. Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at variouslevels of management, both internal and external. Advanced proficiency in Microsoft Excel, including strong working knowledge of complex formulas, data analysis, andmacros. Ability to manage a high volume of work with urgency while maintaining absolute accuracy and meeting tightturnaround timelines. Exceptional attention to detail, organizational skills, and a high degree of follow-up and follow-through to ensure tasks are properly prioritized and completed. Demonstrated high ethical standards and professional integrity. Proficient in Microsoft Office applications, including Outlook, Word, and Excel. Proven ability to work independently with minimal supervision while delivering consistent, high-quality results.