Job Title

Role PurposeBuild, own, and lead a newly formed India-based billing team that supports multiple US-based brands and customer segments, with a mandate to create a scalable, well-governed operating model.This is a foundational leadership role. Success is defined not just by managing work, but by designing how work gets done, standing up a high-performing team, and creating clarity, consistency, and accountability as the organization scales.This role is well suited for a leader who naturally looks to simplify complexity, replace manual effort with clear process, and build systems that allow teams to operate effectively without constant intervention.Core ResponsibilitiesTeam Build & OwnershipStand up a new Mumbai-based billing team, including hiring, onboarding, and performance managementDefine roles, coverage, and operating rhythmsCreate a culture of ownership, accountability, and continuous improvementOperational LeadershipOwn day-to-day billing operations across multiple brands, regions, and customer segmentsEnsure accuracy, timeliness, and scalability as volumes growLead transitions of work and expansion of scope as the operating model evolvesProcess & ScaleDesign standardized, repeatable billing processes from the ground upReduce reliance on informal or person-dependent workflowsPartner on future process automation and system enhancementsKPI-Driven ManagementDefine and manage KPIs (accuracy, throughput, aging, SLAs)Use metrics as feedback loops to improve systems and performanceEstablish clear visibility into operational health and riskCross-Border PartnershipServe as a trusted operational partner to US-based finance and billing leadersCommunicate clearly across time zones and seniority levelsEscalate issues early with thoughtful recommendations and tradeoffs Profile Requirements6–8+ years of experience in billing, AR, revenue operations, or finance operations2+ years of people management experience, including hiring and team developmentDemonstrated experience working with US or Western-based companiesStrong operational mindset with a track record of process improvementExcellent written and verbal English communication skillsComfortable operating in a KPI-driven environmentPreferredExperience in SaaS, subscription, media, or multi-brand businessesExperience building or scaling teams in dynamic environmentsExposure to billing platforms, ERP, or CRM systems (specific systems not required) Why This Role Matters This role enables:Stable execution during periods of operational changeA scalable foundation for future growth across brands and regionsReduced operational risk through clearer process and ownershipLong-term efficiency gains driven by better systems, not more peopleLocation: Navi MumbaiWork Hours: 2.00 PM to 11.00 PM IST