Job Title

This role is part of the Crew Scheduling function responsible for supporting day‑to‑day operations related to flight and crew scheduling. The position works closely with multiple operational teams to maintain accurate, compliant, and efficient crew rosters. The ideal candidate should have hands‑on experience in aviation scheduling/crew operations, strong analytical ability, and the agility to work in a dynamic shift‑based operational environment while ensuring seamless communication and quick problem‑solving.QualificationBachelor’s degree from a recognized university in Business, People Management, or an equivalent disciplinePost‑graduation (completed or pursuing) will be an added advantageExperience & Requirements:Minimum 5 years of overall work experience, with at least 3 years in aviation crew management/crew operationsExperience working on crew management systems, rostering platforms, and operational dataProficient in English (spoken and written)Strong familiarity with Microsoft Office and general computer applicationsTarget-oriented mindset with the ability to maintain team motivation in time‑critical situationsStrong analytical skills to evaluate roster execution and operational outcomesKnowledge of airline rostering systems and aviation regulationsExperience with compliance and regulatory aspects of aviation crew operationsAbility and willingness to work in shifts, including nights, weekends, and holidaysGood listening skills, adaptability, and eagerness to learnSkill Set:Strong understanding of crew scheduling, resource deployment, and roster managementAnalytical thinking with the ability to interpret operational dataEffective communication and conflict‑resolution skillsAbility to multitask in a fast‑paced environmentProblem‑solving mindset and attention to detailAbility to collaborate with cross‑functional teams and respond promptly to operational changesLearning agility, discipline, and ownership of tasksKey Competencies:Operational Accuracy – Ability to maintain updated, compliant, and efficient rostersRegulatory Awareness – Knowledge of aviation scheduling rules, FDTL norms, and compliance guidelinesTeam Collaboration – Works closely with operations, planning, and crew teamsCommunication Skills – Clear and effective coordination with crew members and stakeholdersAdaptability – Handles disruptions, IROPS, and shift‑based operations effectivelyProblem Solving – Provides solutions to scheduling conflicts and resource shortagesAttention to Detail – Ensures accuracy in roster updates and reportingJob Responsibilities:Support the scheduling operations team in day‑to‑day flight and crew scheduling tasksEnsure crew rosters are compliant with regulatory, legal, and company requirementsMonitor and update rosters based on operational changes such as delays, swaps, crew unavailability, and disruptionsAssist in communication with crew members regarding schedule changes, assignments, and updatesProvide support to colleagues in resolving scheduling conflicts and operational issuesAssist in resolving crew-related disruptions such as shortages, absenteeism, or last‑minute changesParticipate in planning and execution of contingency measures during irregular operations (IROPS)Contribute to process reviews and suggest improvements for scheduling efficiencyAssist in training and onboarding new schedulers or team membersStay current on regulatory updates, industry trends, and best practices in crew scheduling