Job Title

Head of Business Excellence and Revenue OperationsRole OverviewWe are hiring a Head of Revenue Operations to architect and scale an automation-first revenue engine that powers NxtWave’s next phase of growth.This is a systems design mandate and not just a reporting function.You will own the complete lead-to-enrollment infrastructure across Marketing, Sales, and Business. Your focus will be improving conversion, eliminating inefficiencies, redesigning CRM architecture, and building a scalable operating system that enables revenue growth without proportional cost expansion.You must think in funnel economics, system leverage, and long-term scalability and not just process execution.MissionDesign and scale a fully integrated revenue infrastructure that:Improves lead-to-enrollment conversionReduces operational inefficiencies and cost per leadMinimizes manual dependencies through automationEnables real-time, data-driven decision makingScales revenue sustainablyWhat You Will OwnFunnel & Conversion ExcellenceImprove end-to-end lead lifecycle performanceStrengthen MQL → SQL → Enrollment transitionsReduce response delays and funnel leakageStandardize lifecycle definitions across Marketing and SalesCreate clear ownership across every funnel stageYou will re-architect the funnel and not just optimize within it.Automation & Operational EfficiencyDrive significant automation across lead handling workflowsReduce dependency on manual lead assignmentImplement intelligent lead scoring and prioritizationImprove revenue efficiency through process redesignYou will replace manual friction with scalable systems.CRM & Revenue Systems ArchitectureRedesign CRM structure for clarity, governance, and scaleBuild API-led integrations across revenue toolsEliminate redundant tools and optimize technology stackEnsure high standards of CRM data accuracy and hygieneThis role requires rebuilding systems where necessary — not maintaining legacy structures.Analytics & Decision IntelligenceBuild real-time revenue dashboards used by Sales and LeadershipEstablish a single source of truth for revenue reportingIntroduce structured experimentation across funnel stagesImprove forecasting reliability and attribution clarityShift the organization from reactive reporting to predictive decision-making.Organizational CapabilityReduce reliance on ad-hoc founder or leadership interventionImplement SLA governance across CRM, lead operations, and communication systemsBuild strong second-line leaders across Systems, Funnel Operations, and AutomationYou are building both the engine and the operators who run it.What Great Looks LikeRevenue Systems ThinkerUnderstands full lead lifecycle architectureDesigns scalable funnel modelsThinks in conversion economics, not task listsCRM & Tool StrategistDeep hands-on experience with Salesforce or equivalentHas redesigned CRM architecture at scaleRationalizes and integrates complex tool ecosystemsAutomation & AI-OrientedStrong workflow automation expertiseComfortable with APIs and data integrationsUses AI to reduce manual workloadAnalytical & StructuredStrong in funnel analytics, attribution, and forecastingRoot-cause problem solverBrings experimentation disciplineCross-Functional InfluencerAligns Sales, Marketing, and Tech teams around shared metricsCommunicates clearly using dataComfortable navigating cross-team conflictNon-NegotiablesHas owned measurable revenue or funnel performance metricsHas redesigned CRM architecture (not just administered it)Has led cross-functional revenue or sales operations teamsHas demonstrated cost-efficiency improvementIdeal Background8-10 years of total experienceSignificant experience in Revenue Ops / Sales Ops / Business Ops leadershipExperience in high-growth B2C or EdTech / consumer businesses preferredBuilt automation-led revenue engines at scale