Job Title

Job Purpose The Assistant Manager / Analyst – Alumni Engagement & Learning Solutions will support the execution of alumni engagement initiatives while driving data-driven insights through reporting, dashboards, and analytics. The role will focus on managing operational aspects of alumni engagement, analysing engagement data, and supporting internal stakeholders with high-quality dashboards, presentations, and actionable insights.The position requires strong analytical capability, advanced proficiency in data tools, and the ability to translate data into meaningful recommendations to enhance alumni engagement and learning experiences.Job Outline Alumni Engagement SupportSupport planning and execution of alumni engagement initiatives such as:Masterclasses, webinars, workshops, and networking events (virtual and in-person)Coordinate logistics, vendor management, timelines, and event execution supportAssist in maintaining alumni communication channels and engagement platformsSupport collection and consolidation of alumni feedback and engagement dataData Analytics & ReportingDevelop and maintain dashboards and reports using:Advanced ExcelPower BISalesforce and other CRM platformsTrack and analyse alumni engagement metrics including:Participation trendsFeedback insightsProgramme impact metricsConvert raw data into structured insights and presentations for leadershipSupport automation and optimisation of reporting processesStakeholder & Faculty CoordinationSupport coordination of alumni-facing faculty sessions and engagement initiativesWork closely with internal teams including Programme Management, Marketing, Customer Service, Learning Architecture and Sales to ensure smooth executionAssist in preparing presentations, reports, and data summaries for stakeholder reviewsProcess Improvement & Innovation SupportIdentify trends and patterns in alumni data to recommend improvementsSupport testing and implementation of new engagement formats and initiativesContribute to improving data quality, reporting accuracy, and process efficiency.Job SpecificationKnowledge / Education Bachelor’s degree in any discipline (IT, Business, Analytics, Statistics, or related fields preferred) Specific SkillsAdvanced proficiency in Microsoft Excel (mandatory)Strong working knowledge of Power BI or similar visualization toolsFamiliarity with Salesforce or CRM platforms preferredStrong data interpretation and analytical skillsAbility to build high-quality dashboards and presentationsLogical thinking and problem-solving abilityStrong attention to detail and data accuracyGood written and verbal communication skills Ability to manage multiple tasks and meet deadlinesDesirable Experience1–3 years of experience in analytics, reporting, operations, programme support, or similar rolesExperience in education, L&D, alumni engagement, or CRM-based roles preferredJob Interface/Relationships:Internal Alumni Relations TeamProgramme ManagementMarketing & CommunicationsLearning Architecture SalesExternalAlumni communityEvent Management VendorsPlatform / Technology PartnersKey Responsibilities and % Time SpentAlumni Engagement & Event Support - 35%Data Analytics & Dashboard Reporting - 35%Stakeholder Coordination & Presentation Support - 20%Process Improvement & Innovation Support - 10%KRA - Alumni Engagement & Learning Solutions ReportingKPI - Accuracy and quality of dashboards, reports and operational supportMeasure - Timeliness & AccuracyWeightage - 40%KRA - Data Insights & AnalyticsKPI - Quality of insights and actionable recommendationsMeasure - Stakeholder FeedbackWeightage - 40% KRA - Process ImprovementsKPI - Contribution to automation and efficiency initiativesMeasure - Number of Improvements ImplementedWeightage - 10%Any Other Significant InputRole will require working extended hours on select days of the week and on some Saturdays