Job Details:Designation: Senior Process ExecutiveJob Level: JL 2AWork location: Ghaziabad (Work from Office)Experience: 1-2 yearsNotice Period: Immediate to 30 daysShift Timings: Rotation ShiftsEducation: Any Graduate (Full Time)Cab Facility: No Cab FacilityNote: Language Proficiency:English & Hindi (mandatory written & verbal).Responsibilities:✅Handle customer queries via phone or other support channels.✅Provide accurate information and timely resolution to customer issues.✅Log, track, and update customer interactions in the CRM system.✅Escalate complex or unresolved cases to the appropriate team as needed.✅Ensure adherence to service level agreements (SLAs) and quality standards.✅Maintain up to date knowledge of products, services, policies, and procedures.✅Support process improvement initiatives to enhance customer satisfaction.✅Maintain compliance with organizational operational standards, covering effective leave management, adherence to timelines, professional floor behavior, and active involvement in team bonding efforts.Interested candidates please share your updated resume and below details to Details:Name:Contact Number:Email I'd:DOB:Total Years of Exp:Relevant Years of Exp:Current/ Previous Company Name:Notice Period:Current Location:Preferred Location:Current CTC:Expected CTC:Flexible for Night Shifts:Graduation:Post-Graduation (If applicable):
Job Title
Hiring for Senoir Process Executive (Senior Process Executive (Customer Service- Voice Process) for Ghaziabad Location.