Job Title

Our CompanyArtium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist.With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries.Immerse yourself in a culture that celebrates both artistic passion and personal development.The OpportunityWe are hiring passionate professionals for Executive and Assistant Manager – Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem.You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners.What You’ll DoTeacher Relationship & Portfolio ManagementBuild strong, long-term relationships with teachers to drive engagement and retentionManage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarksAct as a primary SPOC for teacher experience, operational guidance, and supportEscalation Management & ResolutionIdentify, analyze, and initiate escalation processes based on defined criteriaOwn teacher and customer escalations and drive timely, high-quality resolutionsWork cross-functionally to ensure clear ownership, action tracking, and communicationCalendar & Capacity OptimizationManage teacher calendars and slot utilization to ensure seamless learner experienceMonitor capacity, identify gaps, and recommend interventions to maximize productivityOperational ExcellenceAddress operational issues proactively and recommend process improvementsGenerate reports and insights to support decision-makingEvaluate product and operational enhancements balancing teacher and business needsStakeholder CollaborationDevelop collaborative relationships with internal and external stakeholdersAct as the bridge between Teachers, Product, Academics, and Business teamsWhat You Need to SucceedStrong team player comfortable navigating a fast-paced startup environmentProblem-solving mindset with the ability to manage competing prioritiesHigh ownership, resilience, and bias for actionEmpathy-driven approach while working with diverse stakeholdersAnalytical thinking with data-driven decision makingSkills & QualificationsBachelor’s or Master’s degree in any disciplineExecutive: 2–3 years of experience in Teacher Operations / Program Operations / Customer SuccessAssistant Manager: 4–6 years of relevant experience with proven cohort management at scaleStrong stakeholder management and communication skillsProficiency in Google Sheets / Microsoft Excel (mandatory)Ability to operate with ownership in an ambiguous, high-growth environmentWhy Join Artium?Be part of India’s leading online music education ecosystemCollaborative, learner-first culture with strong artistic energyExposure to cross-functional teams across Product, Tech, Academics, and BusinessStrong growth trajectory into operations and leadership rolesIf you have relevant experience, please share your CV on ASAP