Job Title

Role SummaryThe role is responsible for leading and mentoring a team to deliver high quality client outcomes in both transactional and project-based environments. The Incumbent will own issue resolution, addressing challenges across both technical and business domains. The role will drive key initiatives, ensuring measurable results with a strong focus on timeliness, accuracy, and quality. The individual will also serve as a catalyst for process improvement, identifying opportunities to optimize workflows and enhance operational efficiency.Key Responsibilities:Process and review the transactions as per Team goalsDo Written and Verbal communication with Onshore/Offshore business partners regardingtransaction related issues/ queries.Preparation or Updating of any Daily/Weekly/Monthly reportsEnsuring compliance of all internal and client policiesRespond to assigned audit requirementsProviding timely updates to Manager and Onshore counterpartsActive Participate in Projects and Quality initiatives – Process improvement ideas, LEAN, Six sigma etc.Operations ManagementResponsible for day-to-day management of activities on operations floorWork allocation, Workflow analysis and Resource planningDaily/Weekly SLA monitoring and discussionEnsure team performance as per agreed standards (SLA)Stakeholder Management:Effective/Accurate reportingManaging client expectationsProviding timely updates to management and onshore counterpartsEnsure ongoing Client communications and reviewsPeople:Create an encouraging environment for the team memberMotivate team for better performance & recognize their efforts through driving right set of E&RResponsible for all performance management activities including supervision, goal setting, ongoingperformance communication, employee engagement, development, review, and mentoringConducting One-O-Ones and meetings with the teamLead a team to carry out client deliveryCareer pathing and grooming of employees for next levelProcess:Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies andguidelinesUpdating all Documentation requirements for the processEnsure optimal Training of Team MembersProject:Drive adhoc business projects and contribute to LOB efficiency goalsDrive CI opportunities wherever applicableKnowledge Management:Responsible for Self and Team Domain LearningResponsible for seamless Knowledge transferExperience & QualificationsGraduates & Postgraduate with 8 - 12 years of relevant experience in UK PensionAdvanced understanding of policies and processes Including-Terminations.Leave and Absence management; Investigations and conduct issuesShould in a team manager role for last 2-4 yearsGood analytical and logical skillsGood command on MS Office applications (MS-Excel, MS-Word)Ability to multitask and self-motivatedShould have been part of new migrations set upAbility to handle difficult client situations and derive strategic solutions