Job Title

About the CompanyWe are looking for a Customer Support Associate to manage customer interactions through voice and chat channels. The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.About the RoleThe role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.ResponsibilitiesHandle inbound and outbound customer interactions via calls and live chat.Resolve customer queries related to products, services, accounts, and technical concerns.Provide accurate information and effective solutions within defined SLAs.Maintain professional communication and ensure customer satisfaction.Document customer interactions and update records in CRM systems.Escalate complex issues to relevant teams when required.Meet KPIs such as quality, productivity, CSAT, and adherence metrics. QualificationsExcellent verbal and written communication skills.Strong problem-solving and multitasking abilities.Customer-focused approach with empathy and patience.Basic computer and CRM handling knowledge.Ability to work in rotational shifts. Required SkillsExcellent verbal and written communication skills.Strong problem-solving and multitasking abilities.Customer-focused approach with empathy and patience.Basic computer and CRM handling knowledge.Ability to work in rotational shifts. Preferred SkillsNo preferred skills listed.Pay range and compensation packageSalary between 21k to 27kEqual Opportunity StatementWe are committed to diversity and inclusivity.