Job Title

The Mobility lead engineer manages the day-to-day operations and lead projects from a technical point of view.He / she acts as specialist on Microsoft Intune for all mobile OS (iOS, Android & MacOS) and MTR management at global level and is responsible for ensuring overall consistency by managing the core configuration synched with the Workstation Lead engineerHe / She provides business-oriented configurations settings for entities with specific needs He / She provides expertise, advice, support, information, training and alerts in his/her area of expertise. He / She can take direct action on all or part of a project, which falls within his/her area of expertise but also handles urgent tasks in order to keep Sodexo’s devices secured. He / She monitors technology, participates in researchs into general technical architecture and developments to it, and in the qualification of IT platforms with the Workstation Lead engineerHe / She contributes to recruit, train and manage other global mobility engineersHe / She handles high support level for troubleshooting requests globally but also locally on HQ perimeterDeliverable: Information and recommendations for projects/applications/systems for which he/she is responsible.The UX team mission is to deliver delightful, relevant and secure digital work and collaboration experience to Sodexo employees and our partners in more than 40 countries and on more than 40K mobile devices.As a member of the Unified Endpoint Management team, she/he participates to the Modern Management transformation journey by managing the global technical platforms and by advising SODEXO entities. One of the major challenges will be to secure corporate mobile devices by deploying Proxy and APP solutions while keeping user experience as light as possible but also, simplify the mobility features catalogue globally for all users.Main IS&T Processes :Architecture ManagementProject ManagementIncident and Service Request ManagementRoles & Responsibilities:IN OPERATIONAL MANAGEMENTArchitecture, design, achievement and development of the UEM common coreMaintenance of Production and Test Intune tenantsAssess and contributes to security hardening of the mobile OSMobile security: Network management (Proxy), security management (MTD) OS and Apps updatesTroubleshoots incidents with a good understanding of the context and related impacts (technical and business)Keeps the Intune architecture secured and structured through Weekly, Monthly checks with entities and different internal teamsInvolves and coordinates key stakeholders (partners and internal teams) when requiredDocuments and improves procedures, release notes, diagram, technical inventoryBuilds and analyses statistics regarding the project/application/systemCommunicates regularly (on crisis or recurrent mode) on activities to stakeholdersManages crisis and keep control of the situationAnalyses incidents and assess lessons learnt to improve the serviceHandles Guidances and throubleshooting documentation for supportReports regularly on services activitiesIN PROJECT MANAGEMENTParticipates and assesses design of solutionsLeads projects design and deployment in his area of expertiseCoordinates internal and external teams to focus on the deliveryFollow-up accurately project tasks until the objective is reachedProvides reporting on project activitiesFollows and proposes improvement for project methodology in placePARTICIPATION IN RESEARCH AND DEVELOPMENT WORK Carries out research to specify systems according to needsPinpoints causes of malfunctions and suggests remedial action and alternative solutionsWarn on impacts that could affect the businessRequired Skills5-10 years of experience in the below Skills. UEM solution : Microsoft IntuneOS : iOS, Android (Smartphones/Tablets and MTR), MacOS. Workstation (Windows) OS is a plusCollaboration : O365, OneDrive, SharepointOOBE : ABM (DEP), Samsung KME, Android Zero Touch + AutoPilot, Pre-provisionningIdentity : Active Directory, Azure AD + Conditional AccessCore skills Application management : Deploy & update (Packaging for Windows/MAC is a plus)Configuration restrictions profiles, Compliances policies, apps configurations management : Deploy & update (iOS, Android, MacOS (Windows could be a plus))Enrolment methodsScripting(Collaboration tools knowledge could be a plus)(Windows management could be a plus)LanguageEnglish (French is a plus)Integration & system deployment Solution deployment Technical impact assessment