Job Title

Enquiries & Operations Coordinator (Experiential Travel) — BengaluruLocation: Bengaluru (In-office)Company: Unventured ExpeditionsType: Full-timeCompensation: As per experience + role scopeTo apply: Share your CV + a short note on why this role fits you (and your notice period / availability)About UsUnventured is a dream we’ve pursued with our travellers—creating experiences where travel meets adventure, with real-world immersion and a softer impact.VisionSet a new benchmark for alternative and experiential travel in India—immersive, inclusive, off the beaten path, and rooted in local culture, history, and way of life.MissionInspire and curate products that help travellers connect deeply with the spaces they visit—through ethical, responsible, and high-quality work that builds long-term relationships with employees, vendors, and customers.The RoleAs the Enquiries & Operations Coordinator, you will be responsible for converting enquiries into confirmed toursand ensuring smooth pre-tour fulfilment (SOPs, coordination with tour leaders/vendors, customer communication, and feedback loops).This is a high-ownership role for someone who enjoys fast, professional communication, loves closing loops, and can keep multiple moving parts on track—without dropping the details.This role is best suited for candidates based in Bengaluru (or willing to commute), since coordination and occasional on-ground support may be required.Key Responsibilities1) Enquiries + Client Service (Lead to Booking)Track and prioritise incoming enquiries across email, social media, website forms, online platforms, and phoneEnsure all customer-contact channels are functional and monitoredRespond promptly with detailed, well-researched information; set clear expectations and advise best pricingFollow up consistently and convert enquiries into customersMaintain CRM/customer records; track follow-ups and close loops reliably2) SOP Ownership + ExecutionOwn the Tour Enquiries and Operations SOPs (all formats)Follow SOPs to ensure process efficiency and consistency in delivering the Unventured ExperienceEnsure SOPs are executed consistently with operations, vendors, and tour leaders3) Conversion Tracking + Sales EnablementTrack enquiry-to-booking conversion; identify friction points and propose fixesShare monthly updates with management on enquiry and conversion performance4) Upselling, Cross-selling + Review BuildingSuggest relevant add-on experiences based on customer interestsGather feedback and support Tripadvisor review collection5) Pre-tour Communication + Issue ResolutionSend confirmations, reminders, packing lists, FAQs; share tour leader detailsHandle complaints/concerns with calm problem-solving and internal coordinationFollow up on payments and offer amicable options in coordination with operations6) Feedback Loop + Continuous ImprovementWrite to customers requesting reviewsCompile and present tour-level feedback to management bi-monthly for improvements7) Tour Operations + Field ReadinessCheck availability with tour leaders and vendors; confirm toursCommunicate customer requirements clearly to tour leaders/vendors to prevent expectation gapsSupport tour leaders to ensure smooth tour deliveryUpdate inventory; manage replenishment and supplies needed for tour successSuccess Metrics (How You’ll Be Evaluated)Enquiry → booking conversion rateResponse time by channel + follow-up closure rateSOP compliance (fewer last-minute misses; smoother execution)Review volume and quality (especially Tripadvisor)Recurring issues reduced over time (you build systems, not just firefighting)What We’re Looking ForStrong written + verbal communication (professional, warm, clear)Highly organised: follow-ups, checklists, documentation disciplinePractical operations mindset (you anticipate problems before they become escalations)Comfort with spreadsheets/Excel + CRM-style record keepingGood judgement under pressure; calm customer issue handlingWillingness to work variable hours during high enquiry periods / tour days (as required)Bonus (Nice to Have):Prior experience in travel, hospitality, events, customer success, or operationsFamiliarity with Bengaluru and the city’s culture (helps with storytelling + coordination)BenefitsReal responsibility in an experiential travel business (not a “watch and learn” role)Direct exposure to vendors, tour leaders, and on-ground operationsOpportunity to grow into a full-time leadership role based on performanceCompensation: Base salary ₹5,00,000 per annum + performance incentives (role-based)How to Apply (Bengaluru candidates preferred)Please send:Your resumeA short note (5–8 lines) on why you’re a good fit for this roleYour current location in Bengaluru + availability / notice periodFor any questions or clarifications, please write to us at .