Job Title

ONLY APPLICANTS BASED IN MUMBAI OR NEARBY MAY APPLYRequirement for an Inside Sales & Sales Operations Support AssociateCompany DescriptionMahisa is a leading manufacturer of industrial hot-melt adhesive dispensing systems and packaging automation solutions in India since the past 30 years. We cater to the primary/secondary packaging needs of the industry. For more information, you may visit our website: Our company is a family-owned business based in Mumbai. We pride ourselves on being a close-knit team that values hard work and dedication. We are passionate about providing our customers with the best hot-melt adhesive dispensing equipment and packaging automation solutions in the industry.Join our team and contribute to redefining packaging automation with user-friendly solutions and unparalleled expertise. At Mahisa, excellence and efficiency are at the heart of every package.Position: Inside Sales & Support AssociateLocation: Saki Naka, MumbaiRequirement: Full-time (Mon – Sat), 9.00 AM to 5.30PMStart: ImmediateThis role is responsible for strengthening our sales system by ensuring:Lead qualification and response disciplineQuotation coordination and follow-up trackingCRM data accuracyInstalled base managementRepeat business continuityThis is a structured, process-driven role focused on coordination, follow-ups, and data discipline, not field sales. Sales Engineers will continue to own final revenue and field relationships. This role supports and strengthens that system.Key Responsibilities:Lead Management & QualificationCapture and log all incoming leadsConduct first-level qualification callsClassify leads and assign to appropriate Sales EngineerMaintain clean pipeline trackingQuotation Coordination & Follow-UpPrepare and share quotationsMaintain structured follow-up scheduleTrack quote-to-order progressEnsure no enquiry goes unattendedCRM Management & Data AccuracyMaintain accurate CRM recordsVerify, standardize and upload legacy customer records into CRMPrepare weekly pipeline and follow-up reports for review.Installed Base & Repeat Business ContinuityMaintain database of customers and installed machinesSegment customers (high / medium / low activity)Conduct periodic outreach to existing customersUpdate machine status and usage patternsTrack last purchase date of consumables and flag inactive customersSupport continuity of consumables business through structured follow-ups.Marketing SupportSupport marketing-generated leadsMaintain customer databasesAssist in campaign follow-upSupport exhibition and event lead trackingWhat this role is NOT:Not a field sales roleNot responsible for revenue closing ownershipNot responsible for final commercial negotiationQualifications & Skills:BE / BTech / BBA / BCom / BMS, or a related degree1-3 years in B2B sales coordination / inside sales / industrial back-office sales. Freshers may be considered if they demonstrate strong communication skills and structured thinking ability.Excellent written and verbal communication skillsComfortable speaking with industrial customersHigh follow-up discipline and ability to persist politelyOrganised and process-orientedExceptional communication and coordination skills to work collaboratively with cross-functional teamsProficiency in MS Excel and other MS Office toolsWhy Join Us?Work with a dynamic team in a rapidly growing manufacturing companyOpportunity to build structured sales systemsDirect exposure to business operationsLong-term growth potential in sales operationsThis role requires strong ownership mindset and daily discipline. If you are a proactive and detail-oriented professional and are interested in this opportunity, we would love to hear from you!Apply now!