Job Title

Role: Conversational AI ManagerWork Module: 100% Remote (India Geo Only)Work Time: 2 PM to 11 PM ISTDuration: Full Time Role Roles and Responsibilities: ● Minimum 7 to 10 years of experience is required● People leadership & team development ● Manage and coach engineers across levels (L1–L5), including onboarding, performance management, career development, and promotion readiness. ● Build a high-trust feedback culture with strong engineering fundamentals (code review, testing, documentation, incident learning). ● Recruit and hire across multiple levels; help scale the team responsibly. Delivery & execution ● Own delivery outcomes: planning, prioritization, scope control, and risk management across concurrent projects. ● Collaborate with Product and stakeholders to translate requirements into clear technical plans and measurable milestones. ● Establish and improve agile operating rhythms (sprint/kanban, roadmapping, retros, metrics). ● Enforce CI/CD workflows (both with and without repositories) Conversational AI platform leadership ● Lead implementation and enhancement of solutions built on Cognigy and/or Amazon Lex + Amazon Q (chat/voice bots, routing, integrations, and knowledge-driven experiences). ● Ensure best practices for conversational design implementation, NLU/LLM prompt/tooling hygiene, and safe fallbacks/hand-offs to live agents. ● Improve bot quality through evaluation, testing strategies, monitoring, and iterative optimization. Operational excellence & Cross-functional collaboration ● Define and enforce standards for reliability, observability, and on-call readiness (SLOs, logging, dashboards, alerts). ● Drive incident response and root-cause reviews; ensure learnings translate into durable engineering changes. ● Work with security/compliance stakeholders for data handling, retention, and access controls when integrating customer data sources.Thank You