Job Title

Qualification - CALocation - Seawoods, Navi Mumbai Responsibilities:Manage overall performance of the AP process by providing strategic and operational leadership, ensuring effective service delivery, maximum client satisfaction and team management.Monitor team performance and report SLAs and KPIs in the area of operationsDrive continuous improvement and/or re-engineering projects to assure progressive service levels and lower costs.Actively engage with AP team leads & key managers to ensure customer satisfaction & address their pain pointsRepresent the process in company and governance meetings and with business verticals.Develop and maintain customer relationships with vertical CFOs and key Managers.Manage escalated issues and provide final approval within teamEnsure timeliness and accuracy of all items processed in the systemEnsure effective people management and development, including: staffing & selection, integration of new staff to teams, facilitating technical/ functional training, measuring individual and team performance, providing feedback and managing people issuesCarry out periodical performance reviews of team members and address non performance issuesEnsure adherence to all statutory and legal requirements and keep updated with latest developments Experience :Experience in setting up AP shared service Centre & process transitionStrong understanding of leading practices and SAP experience of taxation processesExperience in Shared Services/ BPO would be an added advantageKnowledge of manufacturing industries (steel, cement, energy and ports)