Job Title

Key Responsiblities : Provide technical support for software applications and investigate, diagnose, and resolve application issuesAutomate start-of-day and end-of-day checks for key applications.Log and track incidents across applications in the production environment.Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts.Create tactical support tools and scripts to improve the incident investigation process and enabletransparency into potential business impacts.Prioritize and categorize incidents based on severity and impact.Collaborate with the development team to improve applications based on user feedback.Create and maintain documentation for responding to common errors and application incidents.Assist with software applications deployment and configuration .Provide training and assistance to users to ensure effective use of applications and systems.Develop knowledge base resources to empower users to independently resolve common problems. Required Skills: Bachelor's degree in computer science, information technology, or a related field.Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc.Literacy in complex SQL procedures/queries.Ability to diagnose and troubleshoot technical issues. Ability to work collaboratively in a team environment and communicate effectively with team members and internal clients.Commitment to the highest ethical standards