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Job Title: Coordinator/ Practice Manager – CA ServerPreferred Candidates: M.B.B.S from any countryDepartment: OperationsReporting To Lead Coordinator / Practice Manager / VP OperationsEmployment Type: Full-time | Shift-based (24×7 operations)Job Location: Hyderabad (Work from office)Role OverviewResponsible for ensuring seamless coordination between reading physicians, editors/transcriptionists, quality analysts, and approving physicians to support timely, accurate, and high-quality report delivery. This role plays a critical part in monitoring workflow, managing turnaround times (TAT), facilitating communication, and ensuring smooth shift transitions.Key ResponsibilitiesWorkflow CoordinationServe as a liaison between reading physicians, editors/transcriptionists, Quality Analysts (QAs), and approving physicians to ensure efficient and high-quality reporting.Monitor incoming case volumes, ensure studies are appropriately prefetched, and prioritized.Track case progress and Turnaround Time (TAT) performance and proactively coordinate with relevant stakeholders to prevent delays.Ensure STAT, urgent, and priority cases meet defined TAT benchmarks.Identify workflow bottlenecks and escalate concerns as needed.Communication & DocumentationCommunicate critical findings immediately to the appropriate facility or department in accordance with established protocols.Maintain accurate and thorough documentation of all critical communications.Respond promptly to facility calls and inquiries, addendum requests, quality concerns, and priority study requests.Share relevant feedback with internal teams to support quality and TAT improvement.Escalate unresolved or recurring issues to the Lead Coordinator / VP Operations.Facilitate clear and professional communication across all teams.Shift HandoverEnsure smooth and comprehensive shift transitions (log-in/log-out).Ensure complete and structured handover during shift changes, covering ongoing tasks, pending cases, critical studies, and open issuesMaintain accurate handover notes/logs for continuity of operationsQualificationsMBBS BDS Experience1–3 years of experience in healthcare operations, radiology coordination, teleradiology, or medical transcription support.Prior exposure to TAT-driven, 24×7 healthcare environments is preferred.Skills & CompetenciesStrong coordination and multitasking abilities.Excellent verbal and written communication skills.Strong attention to detail and time management skills.Ability to work in a fast-paced healthcare environmentAbility to handle sensitive information with professionalism and confidentiality.Basic understanding of radiology workflows, RIS/PACS, and MS Office tools (preferred).Work RequirementsWillingness to work in rotational shifts, including nights, weekends, and holidays.Individual contributor role (no people management responsibilities).What We Look ForHigh ownership and accountabilityService-oriented mindsetAbility to stay organized and calm in fast-paced operationsStrong team collaboration skills