Job Title

Role: Oracle Fusion SCM Functional ConsultantExp: 10 to 12 YearsLocation: Bangalore , Chennai, Pune, NoidaModules: WMS, OM + one of Inventory / Planning / Product ManagementPOSITION SUMMARY10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory).2+ years in support services for the above modules (or similar).Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management).Module expertise:WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting.OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm.Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios.Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts.Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution.Experience with OTBI/BI Publisher reporting.Bachelor’s in IT, Business, or related field.Oracle ERP functional knowledge; at least one Level 2 certification preferred.Strong analytical, problem‑solving, communication, and interpersonal skills.Team-oriented with strong organizational and time‑management abilities.Customer-centric mindset with commitment to high‑quality service.Knowledge of ITIL or service management frameworks.Additional Job DescriptionServe as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.Manage day‑to‑day operations of managed services and ensure timely issue resolution.Troubleshoot and resolve issues for Oracle-managed services teams.Maintain strong client relationships and ensure high satisfaction.Monitor service performance metrics and support continuous improvement initiatives.Collaborate with cross-functional teams for smooth service delivery.Stay updated on Oracle Cloud releases and industry trends.Support SLA management and compliance.Prepare regular performance and client satisfaction reports.