Job Title

Role and Responsibilities:Review the daily work queue and checking on the pending orders / volumes for the dayCommunicate with client through email and conference calls on regular basisMaintain and Review the Daily, Weekly, Monthly ReportsReviewing the Quality Feedback received on monthly basis from client and providing detailed RCATrack the Escalations sent by client in Escalation tracker and provide action planPrepare the Internal weekly review DECK and present the same to ManagerPrepare MIS reports such as Monthly Team Incentive Reports, distribution on amounts based on performance and ratingsConduct Skip meetings with team members on monthly basisAssist the manager in organizing, planning and implementing strategyCoordinate operations and ensure schedules and objectives are metSupervise and motivate staffCreate reports, analyze and interpret dataSecure adherence to company’s policies and guidelinesSkills:Title Service specialist with extensive Searching/Examining experience. Fully knowledgeable in Searching and Examining for the States of California, Arizona and Nevada in plants like Data Trace and Title Point. Partially knowledgeable in Searching and Examining of other States in Netronline websites/Individual County Sites & Red vision. Skilled at operating in Data Trace and Title Point. Committed to maintaining quality and efficiencyKnowledge of ResWare application is mandatory.