Job Title

Exclusive Walkin Drive for Senior Analyst-Knowledge Services (Social Care Support(24X7) at Bangalore on 13th March 26Greeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM: Walk-In Drive on 13th March 2026 at Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the ResumeInterview Information:Interview Date: 13th March 2026Interview Time: 10 AM till 1 PMInterview Venue - Bangalore:Infosys Limited, No. 40/P-41/P, Building # : 68, Gate # : 2 electronic City phase 2,Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark : In Between Sunik Industries and Tejas NetworksDocuments to Carry:Please carry 2 set of updated CV (Hard Copy).Mandatory to carry PAN or Passport for Identity proof.Role-Senior Analyst-Knowledge Services (Social Care Support(24X7)Experience-2-3 YearsLocation-BangaloreEducation-GraduationNotice Period-0-15 Days onlyThe Social Media Specialist will serve as the day-to-day engagement and conversation specialist for social media platforms such as @askTruist, Facebook, Instagram, LinkedIn, Google Play, App Store, etc. This role will engage via company platforms with existing and prospective clients in our user communities to resolve client service issues, enhance the overall brand of the company through direct personal engagement and consult on Truist product and services.Mandatory Skills,2-3 years of related experience in banking, research and problem resolutionReview of Social Media Platform for potential complaints or service requests and conducts necessary researchMonitor and respond to comments and reviews on social channels (Facebook, Instagram, Twitter, LinkedIn, Google Play, App Store) within service level agreements. Compile user feedback and serve directly back to the product/marketing teams to help build more effective initiatives and monitor brand reputationTrack and document complaint details including analysis and resolution to client issues using SalesforceGood understanding of consumer banking policies, practices, and regulationsExperience with one or more Social Listening/Monitoring tools: Khoros, Sprinklr, Talkwalker, Radian6, Datasift, Netbase, Sysomos, Tracx, BrandWatchExcellent listening, probing, communications skills and attention to detail.Good to have skills,Ability to generate and clearly communicate insights from raw dataUnderstand social media metrics, social listening tools and analyticsData interpretation and analysis and excellent content writing skillsgood to have just basic tool experience of either Salesforce or AWSPassion for social media with a growing to extensive knowledge of Twitter and Facebook specificallyREGISTRATION PROCESS:The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview).Candidate ID Registration process:STEP 1: Visit: 2: Click on /"Register/" and provide the required details and submit.STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated.STEP 4: The candidate ID will be shared to the registered Email ID.SHL Test (AMCAT ID) Registration process:This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and Writex (email writing).STEP 1:Please copy this link, paste it into your Google search bar, and click on the result.)STEP 2: Click on /"Start new test/" and follow the instructions to complete the assessment.STEP 3: Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).NOTE:During registration, you'll be asked to provide the following information:Personal Details: Name, Email Address, Mobile Number, PAN number.Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change.Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example).Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and LocationInterview Mode: Walk-inAttempt all questions in the SHL Assessment app.The assessment is proctored, so choose a quiet environment.Use a headset or Bluetooth headphones for clear communication.A passing score is required for further interview rounds.5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejectedOnce you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.Documents to Carry:Please have a note of Candidate ID & AMCAT ID along with registered Email ID.Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Please carry 2 set of updated Resume/CV (Hard Copy).Please carry original ID proof for security clearance.Please carry individual headphone/Bluetooth for the interview.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security Clearance.Regards,Infosys BPM Recruitment team