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Job Title


Manager - HR Innovation [T500-24014]


Company : Delta Air Lines


Location : Bangalore, Karnataka


Created : 2026-03-07


Job Type : Full Time


Job Description

About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.KEY RESPONSIBILITIES: Lead requirement discussions with HR, HRIT, and business stakeholders to define features, user stories, and acceptance criteria. Serve as the subject matter expert in SAP HCM OM/PA, ensuring accuracy, consistency, and governance of HR master data. Lead cross, functional impact assessments for organizational updates, integrations, security changes, and downstream dependencies. Oversee end, to end testing cycles including planning, execution, regression, integration, and UAT. Provide clear, proactive communication to HR and IT partners throughout analysis, design, testing, and deployment cycles. Review and approve functional specifications/functional testing document, ensuring alignment with business requirements, system best practices, and governance standards. Collaborate with developers, functional analysts, and solution architects to validate solution feasibility and technical alignment. Drive data, quality improvements and conduct root, cause analysis to prevent recurring issues and stabilize HR data processes. Maintain documentation, decision logs, and audit, compliant records to support data governance and regulatory needs. Mentor junior analysts and promote knowledge sharing, strong analysis practices, and continuous improvement within the team.Represent HR and EDM in enterprise initiatives, contributing to roadmaps, modernization planning, and process optimization efforts. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):Bachelor’s degree in information systems, HR Systems, Computer Science, or a related field. Overall 14+ Years with minimum eight years of experience in SAP HCM OM/PA, including configuration, HR master data, and downstream integrations. Strong analytical and problem-solving skills, with the ability to anticipate downstream impacts across systems and processes.Demonstrated ability to think independently, evaluate complex issues, and drive solutions with minimal guidance in a fast-paced environment.Demonstrated ability to write high business/functional requirements, user stories, and acceptance criteria. Demonstrated ability to produce clear, audit, ready documentation such as decision logs, functional/business specifications, and test evidence.Proven leadership experience in end-to-end testing cycles, including planning, execution, and defect management. Experience troubleshooting issues across multiple interfaces, downstream systems, or integration points.Proven ability to collaborate and influence cross-functional teams to drive alignment and resolve data or system issues.Strong organizational skills with the ability to manage multiple priorities and deliver quality work under tight deadlines.Proficiency in data analysis tools (Excel, or reporting tools) to perform audits, validations, or reconciliation.Exceptional communication skills with the ability to translate complex technical concepts for non-technical stakeholders and influence decisions. Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment Experience in Resource Allocation, Capacity Planning & Resource utilization Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement. Behavioral Competencies:Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust. Ability to build and sustain robust networks across internal and external stakeholders. Being a coach/mentor/advisor to drive continuous team development and growth. Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes. Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):Experience working in Agile environments and using tools such as Agility or similar platforms.Experience with HR data migration, HR integrations, and dependency or impact analysis across complex HR ecosystems. Hands on experience with SuccessFactors Employee Central, especially helpful given future-state readiness efforts. Experience partnering with cross-functional HR, IT, and business stakeholders in enterprise modernization or transformation initiatives.