Job Title

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happythat someone as talented as you is considering this role. First, a little about us, we’re the globalleader in cloud-based communications and collaboration software. We are fundamentallychanging the nature of human interaction—giving people the freedom to connect powerfully andpersonally from anywhere, at any time, on any device.We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our GlobalService and Support Team to make sure we stay ahead of the competition.We’re currently looking for: The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral’s strategic goals in growing the value and adoption of the suite of RingCentral products and services.To succeed in this role you must have experience in:Run Projects that contain unified communication and contact center in a SaaS/UCaaS environmentCreate schedules for rollout of multiple locationsOvercome project and task management stumbling blocks and hurdles to keep projects on trackBreak projects and tasks down to manageable piecesDevelop accurate and realistic performance and time estimatesManage multiple projects without losing effectivenessManage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activitiesBecome a personal driver of RingCentral initiatives current and futureResponsible for reporting daily, weekly and monthly on project statusWorking with clients to gather information and set up porting from their existing carriers to RingCentralMonitor projects to ensure we are meeting customer expectations for deliveryTrack project performance, specifically to analyze the successful completion of short and long-term goalsDevelop project plans to be shared with clients as well as other staff members Plan and monitor adherence to schedulesDesired Qualifications:8 to 10 years of overall experience, 3+ years in to Project Management Professional ServicesExperience with Contact Center and Unified CommunicationsExperience with porting telephone numbers (preferred)Strong and effective customer communication skills.Experience working with and preferredMust possess strong analytical skills with the ability to identify, analyze, interpret andsolve both practical as well as highly complex problems.Must possess excellent computer skills including extensive spreadsheet knowledge, andword processing.Possess a high level of empathy; excellent soft skills and customer service best practicesAble to pick up and retain a wide breadth of knowledgeConsistent follow through and ability to hit deadlinesExceptional prioritization skillsAgile and adaptable; able to handle a fast-changing landscape and think on your toesSelf-motivated, able to drive projects to completion,Ability to maintain confidentiality and professionalismCertified in Project Management (PMP) or PRINCE2 is desired