Job Title

About McDonald’s:One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.Role - Supervisor, Service Management (Translation Automation)ROLE DESCRIPTION:We are seeking a translation automation expert to support McDonald’s enterprise-wide Language Strategy by operating, optimizing, and sustaining translation automation capabilities within a Translation Management System (TMS) and broader service ecosystem. This role blends technical expertise, workflow execution, and operational governance to ensure high-quality, efficient, and consistent translations across corporate functions and global markets. As part of the Service Experience organization and reporting into the Senior Manager, Service Management – Language Strategy & Automation Lead, this role plays a key part in enabling automated translation at scale, improving translation quality and speed, and supporting user-centered, multilingual service experiences across digital channels.ROLE RESPONSIBILITIES:Primary Responsibilities:SKILLS & EXPERIENCE:Execute translation workflows within the Translation Management System (TMS), ensuring timely processing and tracking of translation requests.Configure and maintain TMS automation rules, workflows, and connectors to support efficient translation operations.Maintain and update translation memories, glossaries, and terminology databases.Perform initial quality checks on machine generated translations for accuracy and formatting.Support dynamic translation capabilities across digital channels (e.g., portal, chatbot, knowledge base) in partnership with platform and product teams.Identify translation workflow issues, user friction points, or quality gaps and propose improvements to enhance automation, quality, and performance.Coordinate with market proofreaders and functional reviewers to validate translations and incorporate feedback.Monitor translation performance, identify issues, and escalate system or workflow problems as needed.Analyze translation volumes, reuse rates, turnaround times, and other KPIs to support continuous improvement.Support integration efforts between the TMS and platforms such as ServiceNow or content management systems.Provide operational support and guidance to functions and markets on translation request best practices.Contribute to the development of training materials, job aids, and enablement content for translation processes.Apply governance standards for language quality, terminology, and formatting across translation activities.Participate in the Language Translations Community of Practice to share insights and support Cross functional alignment.2-4 years of experience working with Translation Management Systems (TMS), localization workflows, or enterprise content translation processesFamiliarity with machine translation engines, automation tools, and AI enabled translation capabilitiesStrong attention to detail with the ability to identify translation, terminology, or formatting inconsistenciesAbility to follow established translation standards, governance practices, and operating proceduresAnalytical skills to interpret translation metrics, workflow performance, reuse rates, and quality indicatorsExperience supporting cross functional teams, markets, or global stakeholdersStrong communication skills with the ability to explain processes and provide user supportComfort working with digital platforms and enterprise systems (e.g., ServiceNow, content management tools, localization platforms)Problem-solving ability to identify workflow issues and propose process or automation improvementsDemonstrated ability to learn new tools, adapt to changing processes, and support technology-enabled ways of working