Job Description – International Voice ProcessLocation: DLF, Gachibowli(Hyderbad)Experience: Minimum 1 year in Customer Service (Voice Support)Education: Undergraduate or Graduate (any stream)CTC: Up to ₹4.8 LPAWork Mode: 5 Days Working | Rotational Shifts | Rotational Week OffsTransport: 2-Way Cab ProvidedRole OverviewWe are hiring experienced customer service professionals for an International Voice Process. The role involves handling inbound and outbound customer calls, addressing queries, resolving issues efficiently, and ensuring a high level of customer satisfaction.Key ResponsibilitiesHandle international customer calls professionally and efficiently.Provide accurate information, troubleshoot issues, and ensure timely resolution.Maintain call quality standards and follow defined process guidelines.Consistently meet performance metrics such as CSAT, AHT, and quality scores.RequirementsMinimum 1 year of experience in voice-based customer service.Excellent communication skills in English.Strong problem‑solving and customer‑handling capabilities.Ability to work in rotational shifts and adapt to a dynamic environment.
Job Title
Customer Service Representative(Voice)