About the Role: You will design complex communication workflows, AI-driven user journeys, data dashboards, and automation builders used by product, marketing, and operations teams. You’ll work at the intersection of AI, messaging infrastructure, behavioral analytics, and growth tooling.What You Will DesignAI-powered communication flows (SMS, WhatsApp, Email, Voice, Chatbots)Journey builders & marketing automation workflowsEngagement and funnel analytics dashboardsSegmentation and targeting interfacesCampaign creation and orchestration toolsConversational UI & chatbot management consolesReal-time performance monitoring systemsKey Responsibilities1. Product & System DesignDesign end-to-end UX for a multi-channel CPaaS platformTranslate complex backend systems (routing, triggers, APIs, AI models) into intuitive user experiencesCreate scalable design systems for enterprise-grade SaaS products2. AI & Data ExperienceDesign interfaces for AI features such as:Smart segmentationPredictive engagement scoringAutomated campaign recommendationsConversational AI setup flowsVisualize behavioural and engagement analytics in clear dashboardsTurn data-heavy workflows into human-friendly interfaces3. Marketing Automation UXDesign drag-and-drop journey buildersCreate workflow logic experiences (conditions, triggers, actions)Simplify multi-step automation configurationDesign A/B testing and optimization interfaces4. User Research & ValidationConduct usability testing with marketers, CRM teams, and operations usersRun design sprints and prototype testingImprove adoption, task completion speed, and feature discoverability5. CollaborationWork closely with Product Managers, AI/ML teams, Engineers, and Data AnalystsDefine UX strategy for AI-driven featuresEnsure feasibility with backend architecture and APIsWhat you’d have?5–8+ years in UI/UX design for SaaS or enterprise platformsExperience designing complex dashboards or workflow toolsStrong experience with:Figma / SketchPrototyping toolsDesign systemsUnderstanding of:Data visualizationUser behavior analyticsWorkflow-based interfacesExperience with automation tools, CRM, or marketing tech platformsStrong information architecture and systems thinkingPreferred ExperienceCPaaS platforms (Twilio, MessageBird, etc.)Marketing automation tools (HubSpot, Braze, MoEngage)Conversational UI / chatbot designAI-powered product featuresDesigning for APIs or developer-facing toolsWhyjoin us?Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
Job Title
Senior UX Designer