About Randstad EnterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.● Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.● We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.● We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.● We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.About teamOur team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global fortune-500 client, , and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.Location: HyderabadReports To: Vice President, Client Services / Head of OperationsDirect Reports: MSP Programme Managers, Team Leads (MSP Admin)As a director you will be reporting into the VP, Professional Services, the Director of Managed Services is accountable for the successful delivery of all Randstad Enterprise Managed Service GBS engagements and to provide a continuous revenue stream for Managed Services on a global basis, creating new service lines and enhancing and maintaining existing services. The Director of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements. Responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilisation, revenue delivery (actual vs expected), margin, whilst identifying areas of improvement in relation to:• Contractual Compliance• Customer Satisfaction• Resourcing and Scheduling• Processes and Quality• Resource ManagementGeneral Duties:• Provide strategic leadership, oversight and management for IT professionals• Develop and maintain a team through coaching and performance management• Build strong client relationships• Support Account Management in cross-selling and up-selling additional Managed Services.Delivery Management:• Experience working with offshore resource providers to augment the core Managed Services resourcing• Set, and deliver against, strategic and tactical priorities that align with business objectives• Ensure that relevant SLAs are captured, validated and reported• Develop and manage plans and strategies to improve performance, reliability and operational cost-effectiveness• Manage the Managed Services Resourcing and Compliance– right people on the right projects at the right time• Ensure that strong processes are in place for Managed Service engagements to follow. Ensures consistency of processes across all Managed Service engagements• Responsible for the maintenance, ongoing delivery, and solutions growth into existing clients• Leads/Participates in Client Meetings as required• Act as a point of escalation as required• Ensure all engagements are being monitored and reported upon in an efficient and consistent way both internally and externally• Responsible for full end-to-end management of the managed services lifecycle from, but not exclusive to; templates in/out, proposals in/out, framework negotiation and operational support, service escalation, client reviews and overall engagement within the customer• Lead all improvement initiatives relating to reporting, monitoring and risk management across Managed ServicesCommercial Management:● Set, and deliver against, strategic and tactical priorities that align with business objectives● Ensure that estimates are validated and reviewed according to an agreed best practice approach● Support sales and Account Management in pre-sales activities including client meetings and production of proposals in relation to Managed Services as required● Support the Sales team with proposition development in relation to Managed Services● Ensure that the Managed Services team work collaboratively with Account Managers to identify and fulfil new business opportunities● Ensure that financial objectives for all Managed Services are met● Manage and monitor the Managed Services forecastPosition Requirements:Basic qualifications include:● Bachelor's Degree in Business Management, or related field or 10+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required● 10+ years of related business / technical hiring / recruiting operations and operational leadership and demonstrated successes within a complex organizationPreferred qualifications include:● Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute● Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization● Superior consulting, leadership, management, interpersonal and mentoring skills● Detail oriented with a concern for quality expressed continually. initiating system and process improvements● Management skills based on several years of experience preferably in a matrix based environment
Job Title
Associate Director (MSP)