About Journey For HealthAt Journey For Health, we believe that world-class healthcare shouldn't be limited by geography. We help patients around the globe access high-quality medical treatment abroad — guiding them through every step of their journey with clarity, care, and confidence. From the first consultation to the flight home, we are a trusted partner in life-changing medical decisions.The OpportunityWe're looking for a compassionate, organized, and globally-minded International Patient Case Manager to join our growing team. In this role, you'll be at the heart of what we do — serving as the primary point of contact for international patients navigating their healthcare journey abroad, while building strong, collaborative relationships with the hospitals and clinics delivering their care.This isn't just a coordination role. You'll be a trusted guide, an advocate, and a problem-solver for patients who are making one of the most important decisions of their lives.What You'll DoPatient-Facing ResponsibilitiesManage the complete end-to-end journey of international patients — from initial inquiry through post-treatment follow-upServe as the patient's dedicated point of contact, providing timely, empathetic communication at every stageHelp patients understand treatment options, medical reports, costs, and logisticsCoordinate travel arrangements, accommodation, visas, and on-ground support as neededProactively anticipate patient needs and resolve issues before they escalateProvide emotional support and reassurance throughout what can be a stressful processClinical Partner ResponsibilitiesBuild and maintain close working relationships with partner hospitals, clinics, and medical teamsLiaise between medical providers and patients to ensure seamless information flowCoordinate medical records, treatment plans, appointment scheduling, and follow-up careMonitor treatment timelines and ensure all parties are aligned on expectationsContribute to quality assessments of partner facilities and flag concerns proactivelyWhat We're Looking ForMust-Have2+ years of experience in international patient coordination, healthcare case management, medical tourism, or a related fieldExcellent communication skills in English (additional languages are a strong plus)Strong organizational skills with the ability to manage multiple patient cases simultaneouslyEmpathy, patience, and a genuine passion for patient advocacyComfort working across time zones and with diverse culturesNice-to-HaveClinical or nursing backgroundExperience working with hospitals or healthcare systems in multiple countriesFamiliarity with medical terminology and treatment pathwaysProficiency in a CRM or case management platformWhy Join Journey For Health?Excellent compensation — we offer a highly competitive base salary that reflects the importance and impact of this rolePerformance bonuses tied to what matters — your bonus is directly linked to patient success and satisfaction, meaning when your patients thrive, so do youGrowth opportunities — help shape the case management function as we scale, which is NOW.Meaningful work — you'll play a direct role in improving people's lives at a critical momentGlobal exposure — work with patients and partners across multiple continentsCollaborative culture — a tight-knit team that values initiative, empathy, and excellenceFlexibility — remote-friendly environment built for global collaborationHow to Apply?If you're passionate about healthcare, people, and making a real difference across borders — we'd love to hear from you.
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