Job Title

Freshly is a fast-growing quick-delivery platform focused on genuinely fresh, high-quality food — fruits, vegetables, freshly milled atta, dairy, and more. As we grow, we are looking for customer-focused individuals who can help us build a strong and thoughtful customer experience.We are currently hiring for:Customer Engagement SpecialistKey Responsibilities:Convert new leads into active customersCall customers to introduce Freshly and explain the offeringWork on customer retention and churn managementRe-engage inactive customers and strengthen relationshipsConduct customer interviews to gather insights and feedbackShare customer insights with the team to improve the product and experienceQualifications:Graduate (any stream)Minimum 1 year of experience in Customer Support, Customer Success, Telecalling, or similar rolesStrong communication skills in Hindi and EnglishComfortable handling customer conversations on WhatsApp and phone callsCustomer-first mindset with patience and problem-solving abilityKey Skills requiredLead conversion and follow-upsStrong verbal communication & calling etiquetteCustomer retention & churn managementCustomer interviews & insight gatheringRelationship building and persuasion