Job Title

Company DescriptionTT Devassy Jewellery is a renowned name in gold retail, celebrated for its 80-year legacy of uncompromising quality and exceptional customer service. With a commitment to blending tradition with modern trends and technology, TT Devassy Jewellery delivers a refined and personalized shopping experience for every customer. Rooted in trust, the company has fostered enduring relationships with clientele, many of whom have been loyal across generations. TT Devassy Jewellery continually evolves to meet customer needs, offering exquisite designs and maintaining its dedication to superior standards. Located in Kunnamkulam, the brand invites customers to experience its legacy both in-store and online.Role DescriptionThis is a full-time on-site role for a Customer Relationship Executive located in Kunnamkulam. The role involves managing customer interactions and ensuring customer satisfaction, developing and maintaining strong business relationships, and addressing client needs professionally. Daily responsibilities also include providing exceptional customer service, assisting clients with their inquiries, and fostering positive client relations to uphold the company’s reputation for excellence.QualificationsStrong skills in Customer Satisfaction and Customer Service to deliver excellence in meeting client needs.Proficiency in Business Relationship Management and Client Relations to build and maintain trust with clients.Exceptional Communication skills, including verbal and written, to effectively address customer inquiries and concerns.Ability to work in a fast-paced, customer-focused environment with a proactive approach.Professional demeanour and a passion for creating positive customer experiences.Prior experience in retail or customer-facing roles is advantageous.Fluency in local language and english is a plus.Excel knowledge and other technical skills an add-onRetail store, hospitality industry experience is also an add-on