About CompanyWelcome to AQUANT. We are a luxury retailer providing bathroom fittings, Sanitary Ware, Wellness products, Tiles, etc from the best countries in the world. We have proficiently curated a world-class collection of brands from Europe especially from the luxury and fashion capital of the world, Italy.Job Title: Leads Conversion Specialist - Lead ManagerDepartment: Sales Reports to: Marketing DirectorJob Location: Goregaon, MumbaiSummary/Info:We are seeking a proactive and dynamic Leads Conversion Specialist to join our marketing team. The ideal candidate will focus on efficiently converting leads into satisfied customers, utilizing strong communication skills and a customer-first mind-set. This position will involve collaborating with various departments to deliver tailored solutions that meet customer needs while driving sales growth.Key Responsibilities:Ø Lead Engagement: Proactively reach out to potential customers through various channels (phone, email, social media) to engage and nurture leads through the conversion processØ Client Communication: Communicate clearly and effectively with potential customers to understand their needs, answer questions, and provide information about products and servicesØ Listening Skills: Actively listen to customers' concerns and feedback, ensuring their needs are addressed appropriately and promptlyØ Market Analysis: Conduct market research to identify potential leads and stay informed about industry trends and competitor offeringsØ Collaboration: Work closely with the marketing and sales teams to ensure seamless lead handover and follow-up processes, contributing to the overall marketing strategy.Ø Customer Focus: Understand customer requirements and provide tailored solutions, enhancing customer satisfaction and loyaltyØ Performance Tracking: Monitor and track lead conversion metrics, providing regular reports to management and suggesting improvements where necessary.Ø Follow-Up: Conduct timely follow-ups with leads who show interest, ensuring they are guided through the purchasing process effectivelyØ Database Management: Maintain an organized database of leads and ensure accurate data entry for future marketing initiativesØ Feedback Implementation: Gather customer feedback and collaborate with the team to enhance products and services based on customer insightsØ Training and Development: Stay updated with the latest marketing techniques and customer service skills through continuous learning and development opportunities.Qualifications:ü Bachelor's degree in Marketing, Sales, Business Communications, or a related field preferredü Previous experience in sales or customer service is preferred; familiarity with leads conversion processes is a plusü Exceptional verbal and written communication skills, with the ability to convey information clearly and persuasivelyü Basic knowledge of computer operations and proficiency in using CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant toolsü A passion for helping customers and understanding their needs, combined with a strong desire to achieve sales targetsü Ability to think critically and resolve issues efficiently to ensure customer satisfaction.Compensation and Benefits:To Apply:
Job Title
Leads Conversion Specialist - Lead Manager