Company DescriptionOwn Door India is a premier back-office business processing company that specializes in providing tailored support for property management firms in the United States. By handling complex backend operations, Own Door enables these firms to concentrate on their core responsibilities. With extensive expertise in the property management industry, the company offers both operational assistance and consultancy services to drive efficiency, promote growth, and help businesses achieve long-term success. Own Door India is committed to delivering solutions that empower clients and solidify their position as industry leaders.Role DescriptionThis is a full-time, on-site role located in Gurugram for a Client Services Representative. Key responsibilities include managing client relationships, ensuring exceptional customer satisfaction, addressing inquiries, resolving issues effectively, and collaborating with the team to offer financial and administrative support. The role also involves handling customer service interactions and providing tailored solutions to meet client needs efficiently.Key Responsibilities:● Assists the manager in supervising property operations and compliance withregulatory mandates.● Acts as a single point of contact for the property owners and co-ordinates withthe other departments to get the required job done.● Takes responsibility for the overall direction, coordination, and evaluation of theproperties/sites. Carries out supervisory responsibilities in accordance with theorganization's policies and applicable laws.● Manages work orders and gathers feedback to ensure completions are on timeand on budget and in accordance with the guidelines and standards.● Oversees and manages the leasing process for residential properties,maintaining effective communication with team members and prospectivetenants● Assists the operations in the maintenance division, providing troubleshootingsupport over the phone, conducting virtual property assessments, and ensuringtimely maintenance resolutions.● Plays a crucial role in ensuring the timely completion of maintenance tasks anddelivering exceptional customer service to property owners and tenants.● VERY IMPORTANT: Ensure that all properties comply with local, state, andfederal regulations.QUALIFICATIONS AND REQUIREMENTS● Bachelor's degree (Required)● Proven experience in customer service, business operations or a related field.● Excellent communication and interpersonal abilities.● Willing to learn Local Washington laws and regulations● Ability to define problems, collect data, establish facts, and draw validconclusions● Ability to prioritize and meet work deadlines.● Self-motivated, creative, flexible, and results-oriented.● Resourceful with the ability to effectively conduct job-related research.● Proficient in computer applications and willing to learn new programs.Working Hours:Our organization adheres to the following working hour arrangement:● Workdays: Employees work five days a week with fixed off on Saturday andSunday.● Shift Timings: Our working hours are synchronized with the US Pacific TimeZone.● Shift Duration: Each working shift spans a duration of 9 hours.● Holidays: Our holiday schedule aligns with India and US-based holidays.Who we areOwn Door is a pioneering Property Management-as-a-Service company committed toproviding unwavering assistance to property managers across America. Our mission isto make far-reaching changes in the property management industry, setting newstandards and advancing practices to deliver a more efficient, innovative, andcustomer-centric experience remotely.For more details please visit us at Choose Us● We believe in providing a competitive salary and benefits package best in theindustry.● We present great learning opportunities for career growth and development inthe real estate industry.● Foster your professional journey in a vibrant and inclusive work culture thatvalues collaboration and collective success.If you are ready to join a dynamic team that values excellence, professionalism, and customer satisfaction, apply today at Own Door Company, where your skills and dedication will contribute to delivering exceptional customer satisfaction for our valued clients and residents.Join us in shaping the future of property management.INTERESTED APPLICANTS CAN MAIL US THEIR CV ON or 9718666019 (Only WhatsApp)
Job Title
Client Services Representative