Job Title

Dear Candidate,Apply in below LINK : Total experience 6-8 Years, Sprinklr specific experience 3+ years In-depth knowledge of Contact Centre Technology particularly voice application development: Sales Campaign creation, IVR and Voice Bots.Very good understanding of Sprinklr workflows, Rules Engine, Roles, Reporting modules in Sprinklr Working experience on any of the compatible platforms: Aspect/Alvaria CxP IVR / Sprinklr AI / Genesys IVR / Cognigy AI etc.Complete understanding and working experience of Voice application design, analysis, and development.Ability to analyse voice call flows based on business use-cases: experience with MS-Visio or Lucid Flows.Programming experience with JavaScript/Groovy Script including JSON Objects is a must.Prior experience in integrating applications with SOAP/REST APIs for backend CRMs.Understanding of voice application languages e.g. VXML, CCXML and GRXML.Good knowledge of Contact Center concepts e.g. call-routing, and non-voice-routing e.g. Emails/Chats.Candidate should be able to design and troubleshoot routing workflows for Voice and Non-Voice interactions.Candidate must also understand application development on SaaS platforms: preferred Sprinklr CCaaSPrior experience in writing and presenting technical specification documents.