Job Title

Service Head – Clinical – India· Observe Daily Open Call Reports for closure within TAT. · To maintain a TAT time of 48 hrs to initiate technical support. · To monitor the service coordinator for their daily activity and update all reports on SAP. · Reports to be collected - Manufacturing issue report, Installation report , Staff Expense claim reports, Open call reports. · To share updates on all Open calls to sales head on a weekly basis. · To make claims from Principal companies for all rejected items within warranty. · To plan product training for the service team from Principal company technical support. · To plan domestic production training for the service team. · To ensure that Service targets in terms of service support and service sales are achieved. · To make sure no Malpractice in the name of the Company is done by any staff in the service team. · To frequently connect with channel partners to collect feedback on service support. · To observe repair and return of all stocks that come for servicing.· To ensure that Service stores are well furnished with required stocks and are issuing the right materials for support. · To ensure that all documentations for stock movement are maintained.· To ensure that service provided within and out of warranty are as per records. Candidate Profile:Should have 7 to 12 years of experience in service filed in manufacturing and dental field experience is min 5 yearsShould have working knowledge in SAPShould have team Management skills & leadership qualitiesExcellent written and oral communication in English, Hindi and Kannada