Role: Client Solutions PartnerExperience: 8-10 yearsLocation: Mumbai We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations.You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions.Key Responsibilities1. Healthcare CX Pre-Sales LeadershipOwn end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).Lead discovery workshops specific to healthcare journeys such as:Member onboarding & benefits inquiries (Payers)Claims & prior authorization supportProvider services & network supportPatient access & scheduling (Providers)Pharmacy benefit management inquiriesClinical trial & patient support programs (Pharma)Translate healthcare operational challenges into AI-enabled solution architectures.2. AI & Contact Center Transformation AdvisoryDesign differentiated solutions leveraging:Virtual Agents (voice & chat) for member/patient containmentAI-driven IVR modernizationAgent Assist & knowledge augmentationIntelligent routing & intent recognitionHealthcare-specific analytics (call drivers, leakage, compliance tracking)Omnichannel engagement (voice, chat, SMS, digital)Articulate measurable business value including:Administrative cost reduction (medical cost ratio impact for payers)Call deflection and containmentAHT reduction and agent productivity gainsImproved CAHPS / member satisfaction scoresReduced prior authorization turnaround times3. Healthcare Compliance & Risk AlignmentEnsure solution alignment with HIPAA and healthcare data security requirements.Incorporate PHI handling considerations into AI and conversational designs.Partner with security and compliance teams to position secure-by-design architectures.Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business.4. GTM & Ecosystem CollaborationPartner with sales and alliance teams to drive pipeline growth within healthcare accounts.Collaborate with Google teams to co-develop joint healthcare pursuits.Build healthcare-specific solution accelerators and reusable assets.Represent the CX practice in healthcare industry forums and client events.5. Commercial & Engagement OversightOwn solution integrity from proposal through transition to delivery.Drive estimation rigor aligned to healthcare complexity.Support pricing strategy and defend value proposition during negotiations.Ensure feasibility, scalability, and margin discipline.Required Experience & Qualifications10–15+ years of experience in Healthcare CX or Contact Center transformation.Strong domain depth in Healthcare Payers (Medicare, Medicaid, Commercial).Experience working with healthcare providers, pharma, or pharmacy organizations.Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).Demonstrated experience designing AI-powered virtual agents and agent assist solutions.Strong understanding of healthcare regulatory environments (HIPAA, PHI handling).Proven ability to lead large, complex pre-sales engagements.Preferred QualificationsExperience implementing solutions on Google GECX.Familiarity with healthcare platforms (e.g., claims systems, CRM, EHR integrations).Consulting or SI background with enterprise healthcare clients.Experience working with large national or regional health plans.What Success Looks LikeIncreased healthcare pipeline and win rates across payer accounts.Established executive relationships within strategic healthcare clients.Creation of healthcare-specific CX solution accelerators.Strong collaboration with Google healthcare and CX teams.Measurable revenue contribution within the healthcare vertical.Why Join UsAt Quantiphi, we are transforming healthcare customer experience using AI, cloud, and advanced analytics. This role offers the opportunity to:Shape next-generation member and patient engagement models.Work closely with Google Cloud healthcare and CX leaders.Influence some of the largest payer and provider transformation programs in North America.Drive meaningful impact in how healthcare organizations engage members and patients.
Job Title
Client Solutions Partner