Job Title

Job Title: Customer Support Executive – Bambinos.liveLocation: Hustle Hub, HSR Layout, BengaluruRole Overview:Bambinos.live is seeking a dedicated Customer Support Executive to assist parents through phone calls, email, and chat. The ideal candidate will have excellent communication skills, the ability to handle parent queries professionally, and a strong commitment to delivering a smooth and positive support experience for learners and their families.Key Responsibilities:Make outbound calls to parents for follow-ups, updates, and support.Handle inbound calls and respond to parent queries efficiently.Provide timely and professional support via email and chat.Guide parents with information related to classes, schedules, and general platform-related queries.Maintain accurate records of parent interactions and follow-ups.Coordinate with internal teams to resolve parent concerns when necessary.Ensure a high level of parent satisfaction and quality service.Compensation & Shift Details:Day ShiftSalary: INR 25,000 per month + incentivesShift Options:Shift 1: 07:00 AM – 04:00 PM ISTShift 2: 11:00 AM – 08:00 PM ISTNight ShiftSalary: INR 25,000 per month + incentives + Night Shift Allowance of INR 5,000 per monthShift Options:Shift 1: 04:00 PM – 01:00 AM ISTShift 2: 10:00 PM – 07:00 AM ISTPreferred Skills:Excellent spoken and written English communication skillsAbility to interact with parents in a polite and professional mannerBasic computer skills for handling email and chat supportComfortable working in a fast-paced environment